What is a complaint
The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. Sometimes things go wrong and we need to be aware so that we can fix and learn from them.
Our definition of a complaint is “any expression of dissatisfaction against the Council that requires a response’”.
However not every expression of dissatisfaction will be dealt with as a complaint. For example, many contacts to the Council about highways, environmental and street scene areas will require us to take action to remedy the issue. We will treat these as service requests.
Below are some examples of things we consider service requests:
- a missed waste or recycling collection
- graffiti removal
- a broken street light
- fly tipping
- abandoned cars
- pruning of trees