Accessibility statement for Hounslow Council

This statement currently applies to www.hounslow.gov.uk and any subdomains of hounslow.gov.uk

The Council website is run by London Borough of Hounslow. We want as many people as possible to be able to use this website.

See below a comprehensive list of what a user needs to be able to do on our website for it to be accessible. 

A user should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard                          
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

If you would like to change the colours and fonts on your web broser whilst using our website, we have developed a page allowing you to adapt our website to suit your needs.

Visit www.hounslow.gov.uk/accessibility/settings

AbilityNet has advice on making your device easier to use if you have a disability.

You can find out how to:

  • make your mouse easier to use
  • use your keyboard instead of a mouse
  • talk to your device
  • make your device talk to you
  • make text larger
  • change your colours; and
  • magnify the screen.

How accessible is this website?

Whilst we have made every effort to make most of our website accessible to all, we know some parts of the website are not fully accessible yet, such as:

  • Many of our PDFs and Word documents don’t currently meet accessibility standards
  • Links to our own internal files may not be labelled properly and may not always appear within a paragraph
  • Some of our online forms provided by third parties do not provide a visible focus
  • Some references to link text to external websites may not resize correctly on some mobile devices
  • Our news and events pages do not always contain a filter function
  • YouTube videos displayed on our pages may not be accessible on certain devices
  • Our vacancies search page does not have adequate colour contrast and individual vacancies are not labelled correctly
  • The search facility within our search results page may be difficult to use on some devices

We are always looking to improve the accessibility of our website.

If you do find any problems that we have not listed on this web page or think we are not meeting certain accessibility requirements, please contact us via our feedback form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The London Borough of Hounslow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.

Non-accessible content

The content listed is non-accessible for the following reasons.

PDFs and Word documents

Many of our PDFs and Word documents don’t currently meet accessibility standards - they do not comply with all the WCAG 2.1 criteria 2.4.5 multiple ways. We will be conducting a full review of our PDF estate in order to fix these issues.

Online forms

Some of our online forms provided by third parties do not comply with WCAG 2.1 criteria 2.4.7 in terms of visible focus. We will be working with our third-party suppliers to correct this issue.

Link labels

Links to our own internal files may not be labelled properly and may not always appear within a paragraph. This does not comply with WCAG 2.1 criteria 1.3.1 information? and relationships.

Embedded YouTube videos

YouTube videos displayed on our pages may not be accessible on certain devices. This does not comply with WCAG 2.1 criteria 4.1.2 Name, Role, Value and 1.3.1.info and relationships.

Search facility

The search facility within our search results page may be difficult to use on some devices. This does not comply with WCAG 2.1 criteria 1.3.1 info and relationships.

Disproportionate burden

Online tools and transactions

Our website includes a number of platforms and applications which have been developed by external suppliers to provide some of the online services we offer.

Some of our third-party applications do not meet WCAG 2.1 accessibility guidelines.

These include:

  • Public Access applications search (planning, building control and parking, jobs, members site)

We are currently in the process of assessing the complexity and costs of fixing the issues with our third-party providers. We will publish our road map when we have identified and assessed the issues.

We will also publish any assessment if we claim there is a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential in providing information about our services. For example, we have PDFs with information about how users can access our services, scanned PDFs, and some forms published as PDF/Word documents. We plan to either fix these or replace them with accessible HTML pages.

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured in the format required to ensure they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require PDFs or other documents published before 23 September 2018 to be amended, if they are deemed  not essential in providing a Council service. However when we have met all the accessibility regulation requirements we will tackle this issue.

Please contact us via our feedback form - if you request the file in a different format.

How we tested this website

This website was last tested in August 2020. The test was carried out by London Borough of Hounslow’s digital web team using the SiteImprove tool.

What we’re doing to improve accessibility

We will work to resolve all identified accessibility issues within our control and will publish updates on our website as soon as possible, following completion of the assessments currently in progress. We will implement the recommendations as quickly as possible

This statement was last updated in September 2020.

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