Make a complaint or comment

Complain about social services

You have the right to complain:

  • if you have been refused a service
  • if you are unhappy about the service you receive

If you want to complain:

Step 1

Tell the manager of the service, or call the customer relations team on 020 8583 3333

Step 2

Explain what you are unhappy about and what you would like to happen to put it right

Step 3

We will contact you within three working days to talk about your complaint.

Step 4

You will receive a written response to your complaint in 10 to 20 working days.

If you are not satisfied with the response call the customer relations manager on 020 8583 3333.

For further Information about the Childrens Statutory Complaint process 

For further information about the Adults Statutory Complaint process


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