Complain about a school
The governing board of each school is responsible for investigating and responding to complaints about schools, in line with the school policy.
If you have a complaint about a school you should try to resolve it with the member of staff concerned first.
If the complaint is still unresolved, ask for an appointment with the headteacher, deputy head, or, in secondary school, the year coordinator.
If the school cannot resolve your complaint satisfactorily you should then make a formal complaint to the school’s governing board, by writing to the chair.
A letter can be addressed to the chair of the governing board care of the school office.
Support for School Governing Boards:
Governor Services
Lifelong Learning, Skills and Employment
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB
