Complaints and comments

Complain about a service provided by our partners

A number of council services are provided by external contractors. The following services are provided by our partners:

Service

Provider

Business rates

Liberata

Cemeteries

Carillion

Council tax

Liberata

Country parks

Carillion

Community halls

Fusion Lifestyle Limited

Gunnersbury museum

Carillion

Housing benefit

Liberata

Historical houses

Carillion

Leisure centres

Fusion Lifestyle Limited

Libraries

Carillion

Parks

Carillion

Rubbish and recycling

Lampton 360

Complain about any of these services

In most cases, our partners will respond to you directly. If you are unhappy with their response their letter to you will explain how your complaint can be escalated and your complaint then be reviewed by us.

We routinely monitor the performance of all our contractors and we will ensure that your complaints are dealt with according to:

  • council policy on complaints
  • council deadlines for dealing with complaints