Complaints and comments

Complain about social services

You have the right to complain:

  • if you have been refused a service
  • if you are unhappy about the service you receive

If you want to complain:

Step 1

Tell the manager of the service, or call the customer relations team on 020 8583 3333

Step 2

Explain what you are unhappy about and what you would like to happen to put it right

Step 3

We will contact you within three working days to talk about your complaint.

Step 4

You will receive a written response to your complaint in 10 to 20 working days.

If you are not satisfied with the response call the customer relations manager on 020 8583 3333.

rating button