The Council will be operating a reduced service over the festie period from 5pm on Tuesday 24 December until Thursday 2 January 2025.
During this time, residents can still access our services online and via emergency numbers:
- To inform the council of an emergency, please call 020 8583 2222
- View our emergencies out of hours - contact information.
Health support available in Hounslow over the Christmas break
There is a range of support available in Hounslow for individuals and families. From keeping warm, to information on health services.
Visit the Healthy Hounslow website for more information.
Mental health and wellbeing support and helplines
Financial support
If you are struggling to make ends meet due to rising prices, please be assured that information and support is available.
See our One Hounslow Connect website for help with the Cost of Living.
Housing offices
- During the festive period we will be operating a reduced service. Emergency repairs and housing situations can be reported to the Out of Hours Emergency telephone line on 020 8583 2222.
- For emergency out of hours repairs for council tenants, please visit our out of hours emergency numbers web page.
Homeless or worried about becoming homeless
Rough sleeping is the most visible form of homelessness. As a council we seek to prevent it at the earliest opportunity, although we are only able to assist those willing to receive our help.
If you are concerned about someone you have seen sleeping rough please report this online by visiting: www.streetlink.org.uk.
More about homelessness and how we can help
Linkline + service
With free installation and a monthly fee of £19.98, Linkline is a quick response telephone service that lets you tell someone when you need help and offers peace of mind to family and friends. Staffed all day everyday (24/7/365) - to give you peace of mind to live independently - knowing you can call when you need to and that help is at hand.
To find out more, visit Linkline +
Emergency health care
For emergency doctors, dentists, visit the NHS website.
Adult social care support
If you require adult social care support during our closure period, please contact us on 020 8583 2222.
More information on the out of hours social care support.
Recycling and waste
Refuse collection dates
For a full listing of all waste and recycling collection dates, please visit our recycling and waste web page - Christmas Collection Schedule
Christmas tree recycling
Real Christmas trees will be collected in January 2025 between Monday 6 January to Friday 17 January.
Please note: Only Christmas trees will be collected. All decorations, pots and stands need to be removed before they are placed out for collection.
If you live in a flat, see our advice.
View the Christmas tree collection service timetable
Parking
Over the festive period - parking charges will be suspended in council controlled car parks (excluding Chiswick House and Gardens*, which is privately owned).
The dates for FREE are from Monday 23 until Thursday 26 December 2024 and Monday 1 January 2025.
- Monday 23 December - Normal enforcement. No pay to park (what used to be called pay and display) charges.
- Tuesday 24 December - Normal enforcement until 6pm, then reduced enforcement until 7pm. No pay to park (what used to be called pay and display) charges.
- Wednesday 25 December (Christmas Day) - No enforcement of resident or shared use bays. No pay to park (what used to be called pay and display) charges.
- Thursday 26 December (Boxing Day) - No enforcement of resident or shared use bays (except for Hounslow Heath CPZ). No pay to park (what used to be called pay and display) charges.
- Friday 27 December - Normal day
- Saturday 28 December - Normal day
- Sunday 29 December - Normal day
- Monday 30 December - Normal day
- Tuesday 31 December - Normal enforcement up to 6pm, reduced enforcement up to 7pm
- Wednesday 1 January (New Years Day) - No enforcement of resident or shared use bays (except for Hounslow Heath CPZ). No pay to park (what used to be called pay and display) charges.
- Thursday 2 January - Normal day
Please note: Enforcement by CCTV cameras monitoring bus lanes, yellow box junctions etc will continue across the festive period.
* Chiswick House and Gardens car park operates normal charges and enforcement
See full list - Christmas Parking and Traffic enforcement schedule
Online payments
Our secure online payment service will operate as normal 24 hours a day throughout the Christmas period.
You can pay for the following services online:
- parking tickets
- council tax
- business rates
- rent
- invoices
- benefit overpayments
To pay online, visit our secure online payment service.
Schools
Please check with your child’s school in the first instance. For information about next year’s academic school year - visit our term dates web page.
Libraries
Table below showing the Hounslow library opening times over the Christmas and New Year period.
See our library Christmas and New Year opening hours
Winter gritting
Take a look at our gritting routes, in case we need to grit our roads over the festive period due to severe weather.
Winter gritting information information or you can visit: Hounslow Highways website.
Information about severe weather
There are plenty of places to visit online to get information and guidance about the weather and what help is available.
- Met Office - weather advice
- Met Office - How cold weather affects your health
- Ways you can stay healthy this winter
- Keeping warm and well: staying safe in cold weather
Travel arrangements – Tube and train services
If you're planning to travel into the west end over the festive period, you are advised to ‘check before your travel’ as there will be some changes to normal services.
Travelling during the festive period - check your travel with TfL
