Hounslow Council


Manage your Penalty Charge Notice

The new Online Case Management (OCM) Parking system is now up and running. This system allows you to contest your Penalty Charge Notice, view photographs and pay your Penalty Charge Notice. If necessary, any supporting evidence can be uploaded if contesting your PCN.

OCM brings together all the functions under a single user friendly customer interface. Your challenge or representation is immediately linked to your case which will enable the parking team to respond more promptly.

Park Mark

We successfully retained our Park Mark accreditation at the following car parks:

  • Alexandra Road Car Park

  • Holloway Street Car Park

  • Civic Centre visitors Car Park

This is a safer parking scheme initiative of the Association of Chief Police Officers aimed at reducing crime and the fear of crime in parking facilities.

Parking permits

Applications for parking permits should be done by completing the appropriate application form and returning it along with any necessary documentation to Serco.  For more information please visit our Parking Permits page.

Please note:  Permits can no longer be obtained in person at the Civic Centre.

Enforcement agent reforms

New rules came into effect on 6 April 2014 which changed the procedures followed by enforcement agents (previously known as bailiffs). The aim of these reforms is to standardise enforcement agent costs and encourage early payment.

For more information please see the enforcement agent reforms document, available to download from this page or see the guidance notes on the British Parking Association website.

Parking in Hounslow

In a period when car ownership is on the increase and the pressures on parking spiralling, it’s our role to ensure everyone follows parking restrictions.

We aim to

  • protect resident permit bays for genuine permit holders

  • reduce traffic congestion and promote safety for motorists, cyclists and pedestrians by issuing parking permits and parking tickets (PCNs) where appropriate

  • respond to challenges made against any parking tickets (PCNs)

Along with the above, we contribute to the economic well being of the borough by ensuring a turnover of available spaces in short-term parking bays in shopping and amenity areas and have a responsibility to look after pay and display machines.

We also provide and manage a business permit parking scheme and facilities for builders and removal companies by putting in bay suspensions and yellow line waivers.

We aim to treat all our customers in a fair and consistent manner and to deal with all contacts efficiently and effectively.

We are actively working with Transport for London, the Metropolitan Police, bus companies and the emergency services to ensure the needs and interests of our residents remain a priority - please see our Parking and Traffic Enforcement Policy for more information, available on this page under documents for download.

Contact us

Parking permits:

Email: hounslow.permits@serco.com

Write to:

London Borough of Hounslow (Parking Permits)
Unit 20
Whitby Avenue
Park Royal
NW10 7SF

Please note there is no in person service available at this address for parking permits.

Parking tickets (PCN):

Email: hounslow.challenges@serco.com

Tel: 020 8583 2000 or 0333 800 0107 for payments (credit & debit card line)

Write to:

London Borough of Hounslow Parking Services
PO Box 211
S98 1NG