Hounslow Council


Latest parking news

Enforcement agent reforms

New rules came into effect on 6 April 2014 which changed the procedures followed by enforcement agents (previously known as bailiffs). The aim of these reforms is to standardise enforcement agent costs and encourage early payment.

For more information please see the enforcement agent reforms document, available to download from this page or see the guidance notes on the British Parking Association website.

Annual report

The parking annual report for 2012/13 is now published on the council’s website. There was a small decrease in parking fines issued which went against the London wide trend.

Parking awards

On 7 March 2014, the council won the Parking Partnership Award (sponsored by Bemrose Mobile) for their West London Alliance with Brent and Ealing councils for working in parking partnership.

Spotlight and meeting event

The London Borough of Hounslow and Alpha Parking held a Spotlight on Parking Event on 4 March 2014 at Lampton Park Conference Centre, where guest speakers Patrick Troy (Chief Executive, British Parking Association), Dr Scott Le Vine (Centre for Transport Studies, Imperial College), Caroline Hamilton (Chief Parking and Traffic Adjudicator) and Dr Kevin Golding-Williams (Policy and Public Affairs Manager, Living Streets) all gave speeches on parking and the future of parking.

Parking in Hounslow

In a period when car ownership is on the increase and the pressures on parking spiralling, it’s our role to ensure everyone follows parking restrictions.

We aim to

  • protect resident permit bays for genuine permit holders

  • reduce traffic congestion and promote safety for motorists, cyclists and pedestrians by issuing parking permits and parking tickets (PCNs) where appropriate

  • respond to challenges made against any parking tickets (PCNs)

Along with the above, we contribute to the economic well being of the borough by ensuring a turnover of available spaces in short-term parking bays in shopping and amenity areas and have a responsibility to look after pay and display machines.

We also provide and manage a business permit parking scheme and facilities for builders and removal companies by putting in bay suspensions and yellow line waivers.

We aim to treat all our customers in a fair and consistent manner and to deal with all contacts efficiently and effectively.

We are actively working with Transport for London, the Metropolitan Police, bus companies and the emergency services to ensure the needs and interests of our residents remain a priority - please see our Parking and Traffic Enforcement Policy for more information, available on this page under documents for download.

Parking permit charge

Please note: there is now an additional £20 admin charge for buying parking permits in person at the Civic Centre.

Contact us

Parking permits:

Email: hounslow.permits@serco.com

Write to:

London Borough of Hounslow (Parking Permits)
Unit 20
Whitby Avenue
Park Royal
NW10 7SF

Please note there is no in person service available at this address for parking permits.

Parking tickets (PCN):

Email: hounslow.challenges@serco.com

Tel: 020 8583 2000 or 0333 800 0107 for payments (credit & debit card line)

Write to:

London Borough of Hounslow Parking Services
PO Box 211
S98 1NG