Legal notices



If you would like to ask us a question, or want to know more about one of our services and are not sure who to contact, you can use the simple forms below to make an enquiry:

General enquiry online form

Request a form or leaflet

Once you have sent us your questions, they will be answered by our customer services team. If necessary, your questions will be forwarded to the relevant council department.

You will receive a receipt for your message by e-mail.


The main switchboard number and our contact centres are open from 9am to 5pm Monday to Thursday and from 9am to 4.45pm on Fridays. Please dial the following numbers to reach the service you require:

  • 020 8583 5555 Environment, street services and planning

  • 020 8583 2000 Parking tickets (note that this is automated service and appeals against tickets must be made in writing or via the web. We do not discuss parking tickets by telephone)

  • 020 8583 4242 Housing benefit, council tax, council tax benefit and business rates

  • 020 8583 2000 All other enquiries

Please note that calls to these numbers may be recorded for training purposes.


London Borough of Hounslow
Hounslow House
7 Bath Road

Opening hours

Hounslow House is open from

  • Monday to Thursday - 9am to 5pm
  • Friday - 9am to 4.45pm

Out of hours contacts


Our web pages provide a lot of information to help you. The out of hours service is designed for emergencies only. Before you contact us, are you sure that :

  • Your problem cannot be dealt with during normal office hours

  • That you cannot make arrangements in the meantime

  • If you can wait till the morning please email is using the general enquiry e-form link above

When telephoning, please remember that your call may prevent another call getting through

  • Be clear

  • Have all the information to hand

  • Be prepared to provide a contact number so that we can get back to you

The emergency planning team is in charge of the council's response to major incidents, such as flooding, explosions, or large scale evacuations.

Out of hours only, tel: 020 8583 2222

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