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Privacy notice

Media and public affairs

The London Borough of Hounslow is committed to protecting and respecting your privacy. Through this Privacy Notice we have sought to be as transparent as possible and fully explain how your personal data is held and processed.

This privacy notice applies to services provided by the Media and Public Affairs team and tells you what to expect us to do with your personal information.

If you have any questions about this privacy notice or any concerns about how we process your data, please contact communications@hounslow.gov.uk. The privacy notice will continue to be monitored and updated. You are advised to check this page from time to time.

What type of information we have 

We currently collect and process the following information:

  • Email address
  • Phone number

How do we get your information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To celebrate your achievement as part of the Hounslow Heroes Awards

[If applicable] We also receive personal information indirectly, in the following scenarios:

  • From an application form filled out by someone who is nominating you for this award

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information. ‚Äč

Our Lawful basis for processing your information

The lawful basis we rely on for processing this information under Article 6 GDPR

  • Consent

You can remove your consent at any time by contacting communications@hounslow.gov.uk

Why we need your information (purposes of processing)

The personal data we collect will be used for the following purposes:

We need your information to send you the award and post on social media your name along with your achievement.

Who your information may be shared with (internally and externally)

We share your information with:

  • Hounslow Council communications team

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party working on our behalf, we will seek to ensure that they have sufficient systems and procedures in place to prevent the loss or damage of personal data.

How long we keep your information

We keep emails and phone numbers for three years.  

We will then dispose your information in the most secure manner possible.

Your data protection rights

The rights available to you depend on our reason for processing your information. For further information about your data protection rights and how to make a request, please see ‘Your rights

Your right to make a complaint

The Council tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint you can contact us on:

Complaints Team
London Borough of Hounslow
Civic Centre
Lampton Road
TW3 4DN

Data Protection Officer

The Council’s Data Protection Officer can be contacted on: InformationGovernance@hounslow.gov.uk

Information Governance Team
London Borough of Hounslow Civic Centre
Lampton Road
Hounslow
TW3 4DN

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect, visit the Information Commissioner’s website: https://ico.org.uk/

If you have any concerns regarding any privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745

Email:  casework@ico.org.uk

A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is Z5761176. 

You can view our registration on the Information Commissioner's website.

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