Community Partnerships Unit

Improving your digital communications

Problems with digital communications

Many of Hounslow’s residents are still unable to engage in the online communications that have become so important since restrictions on social meeting have been in place.
For those who are digitally excluded this is a very worrying time because they are not able to access critical online services, like finding up-to-date and accurate information, accessing health advice and services and buying essentials online. They can also become isolated, lonely and out of contact with their friends and family.

There can be a number of reasons for this, such as:

  • People on low incomes cannot afford the digital equipment required - such as computers or smart phones
  • Lack of the necessary skills and knowledge to use digital devices
  • Problems around accessibility for people with disabilities 

Here are some of  the problems of digital exclusion

Hounslow Council's commitment to digital inclusion

Hounslow has a high proportion of wards which are amongst the most digitally excluded in England and the Council is on a mission to change this; to ensure all residents have basic digital skills, access to good broadband and the device they need to use online services confidently and securely.
At a meeting of Hounslow’s Cabinet on 17 March 2020, Hounslow Council unanimously approved a Digital Strategy 2020-2025 which outlines the Council’s digital vision to create connected and inclusive communities across the borough.

Full details of the Council’s Digital Strategy

As part of this new strategy the Council has created a new platform that will bring Hounslow’s Digital Strategy to life to the residents, businesses, visitors and communities of our borough.
Digital is much more than putting services online and we are aiming to work across organisations and sectors to improve the lives of people that live and work in Hounslow.

This new platform is called Hounslow.Digital

How can I improve my digital communications?

The Ealing and Hounslow CVS is running a major project to help voluntary and community groups to improve their IT skills, build their digital capacity and learn how to thrive in the digital world.

  • You can request their direct support online
  • Join practical workshops and training events (all free)
  • Get access to a range of free resources to improve your digital skills

Learn all about Hounslow Digital Capacity Building

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