Coronavirus advice and support

Latest on keeping safe, accessing support and local services

Council Tax and benefits

Claim Council Tax support

View your Council Tax online

Moving home - let us know

Citizen Access Portal maintenance

Our online Citizen Access Portal will be down for maintenance on Wednesday 16 December from 6pm until 10pm. During this time some systems will be unavailable to access.

Affected systems include:

  • Council tax
  • Revenues and Benefits
  • Discretionary Housing Payments
  • Self-isolation payments

We apologise for any inconvenience caused

What is Council Tax

Read why you pay council tax, who is liable and the appeals process

Council Tax discounts

Do you qualify for a discounted rate?

Paying your Council Tax

Ways to pay your Council Tax

Problems paying your Council Tax

What to do if you are struggling to pay and how we can help you

Moving home and your Council Tax

If you're moving into or out of Hounslow, let us know immediately, so that we can prepare your correct bill.

Changes in circumstances

Tell us about any changes you think might affect your council tax support

Benefits: current changes and advice

How does the Government’s new welfare benefit scheme, introduced in the London Borough of Hounslow, affect you

Council Tax bands and who pays

How much should you be paying?

Council Tax appeals

How to appeal any aspect of your bill

Council Tax booklet

Find out how we will continue to invest in the services and priorities we believe are the most important to local residents and make savings where we can

Landlord portal

Access information about your tenant’s Housing Benefit claim if the payments are made directly to you

Evidence Upload Form

Please upload evidence you have to support your application form

Find out more …

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