Who’s responsible?
Resident
- Please report repairs to the Customer Service Centre, as soon as any faults are identified.
- Clean and wipe moisture from windows when it appears, to prevent mould growth.
- Wash off mould growth from walls and ceilings when identified, with suitable mould remover to avoid further growth.
Homeowners and leaseholders are responsible for any damp and mould in their homes. We would strongly advise you to take the same advice and precautions noted in the new Healthy Homes booklet.
If you have any queries, please email our Leaseholder Team, Leaseholdservices@hounslow.gov.uk
Landlord
- Landlords are responsible for the structure of your home and facilities, such as heating and ventilation. Any issues of dampness like plumbing or rainwater leaks are also the landlord’s responsibility.
