Insurance claims against the council

If you wish to make an insurance claim against the council, you need to provide a letter of claim.

A letter of claim is your letter showing detailed information of your claim. This must be signed and dated. 

Our liability advice note (PDF) provides guidance about writing and submitting a letter of claim.

You must make sure all the information you provide is complete and accurate in your letter of claim.

What happens after your claim

First, we request a report concerning your claim from the relevant department.

We then send the internal report to our insurers.

There may be occasions when we need to clarify the information you have provided to us. If so, we will contact you.

Our insurers will assess if we are legally liable for your accident and write to you explaining the outcome.

If they believe we are not legally liable, they will explain the reasons why. If you are unhappy with this decision and wish to take the matter further, we recommend you seek independent professional advice.

We follow the insurance industry standard procedure to ensure fair play.

Disclaimer

You must ensure all the information you provide is complete and accurate. The provision of information on this page and in our liability advice note does not constitute an admission of liability on behalf of the council and there is not automatic right to compensation. A fraudulent claim will result in the loss of right to claim and may lead to institution of criminal proceedings.

Our insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd). The aim is to help them to check information provided and to also prevent fraudulent claims.

When you tell us about an incident which may or may not give rise to a claim, we may pass information relating to it to the register.

Contact us

If you wish to discuss any part of the claims process, contact us:

Insurance Team
London Borough of Hounslow
7 Bath Road
Hounslow
TW3 3EB

If you need to speak to someone urgently, contact us by phone.

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