Not everyone who contacts us will need a care assessment.
After you submit an enquriy for support, we review your information and decide the most appropriate next step.
If we need more detail about your situation, we may carry out a care assessment.
A care assessment helps us understand:
- what care and support you need
- if you are eligible to receive services and/or funding
- how we can support you
The assessment is for the person in need of care. There is a different assessment for carers.
You can still request support from us if your immigration status means you have no recourse to public funds.
How an assessment works
A care assessment is usually carried out:
- over the phone
- or in your home
We may also contact your GP or other health or social care professionals involved in your care.
What we'll ask about
We'll ask questions about:
- how you manage at home with everyday tasks such as washing, preparing meals and dressing
- how safe you feel in your home and whether the space works for your level of mobility
- how you get out and about and take part in social activities
If you need help completing a referral and have no friends or family who can help, you can ask for the assistance of an advocate.
What happens after the assessment
You will receive written confirmation of the outcome.
This could be:
- a referral or signposting to another service
- establishing that you need care and support services in place
If you need care and support
We will work with you to create a support plan.
This will be reviewed after six weeks and then either:
- every year
- whenever there is a significant change in your circumstances
You can read more about the kind of care and support we might offer.
