Reporting a badly parked e-bike
Our operator contracts contain service level agreements that prioritise parking compliance and ensure that operators remove badly parked e-bikes within an agreed timeframe from receiving a notification. These timeframes are:
- six hours for an e-bike left outside a parking bay but not causing a danger or obstruction
- two hours for an e-bike causing a danger or obstruction
Each operator uses a variety of tools to ensure high levels of parking compliance, including:
- in-app guidance
- geo-location technology
- end-of-ride photo verification
Operators can also set limits on parking bay occupancy to reduce overcrowding and footway spillover, supported by proactive e-bike tidying, rebalancing and enforcement.
Users who do not follow parking rules will receive a warning from operators. Repeated violations may result in fines and/or being suspended or banned from the scheme.
Making a report
The quickest way to report a mis-parked e-bike is to contact the operator directly.
Contact Forest:
- email: cs@humanforest.co.uk
- phone: 020 8157 7491
- online via the Forest app
Contact Voi:
- email: support@voi.com
- phone: +44 7476 550190
- online, either:
- via the Voi website - Report an issue
- via the Voi app
Contact us:
You can also report e-bike issues relating to any operator directly to us. Reports are sent directly to the operator for resolution.
Report an e-bike issue (Hounslow Highways FixMyStreet)
If your complaint has not been resolved by the e-bike operator, you can contact us:
- e-mail: traffic@hounslow.gov.uk
Abandoned e-bikes
Abandoned e-bikes may be seized by Hounslow Highways as outlined in our Dockless E-Bike Enforcement Procedure (PDF).
