A collection can take place any time between 7am and 5pm on your collection day.
You can report a missed collection between 5pm on your collection day and 5pm the next working day.
NOTICE 13 May 2026: We are currently experiencing disruption to waste and recycling collections due to vehicle issues.
Please continue to present your waste and recycling on your usual collection day. If your bin is not collected, please leave it out, and it will be collected as soon as possible. Please do not log a missed collection.
Thank you for your ongoing support and patience. We anticipate all collections will be collected by Saturday, 16th May.
Before you make your report
Consider whether your recycling and rubbish was presented correctly. This means:
- before 7am on your collection day (or 5am if it's going to be 33°C or above, 6am if it's going to be 28°C or above)
- your bins or containers are on the front boundary of your property, in a place clearly visible and accessible from (but not on) the pavement
- the bin or box is not contaminated and the correct items are in the correct containers
It's also possible your collection wasn't due. You can use our online tool to look up your collection day.
When we'll collect
If we've missed a collection, we'll return within two working days.
If we haven't made your collection because it wasn't presented correctly, you will need to wait until your next scheduled collection. Or, if we have not collected a wheelie bin, you can request a one-off collection.
