Your vehicle may have been removed if it had been illegally parked.
Before you call the police, you can use the London Councils TRACE service to find out if your vehicle has been removed. All London councils are obliged to register vehicles they have removed with the TRACE service.
Your vehicle may either have been taken to:
- our pound
- another location
If we have removed your vehicle, you will need to come to the pound and pay for it to be released.
Getting your vehicle from the pound
Address:
DVLA Hayes
Pump Lane
Hayes
UB3 3LZ
Phone number:
0330 1358 941
Opening hours:
- Monday to Friday 9am to 5.30pm
- Saturday 9am to 12 noon
- Closed on Sunday
What you need to take:
- proof of ownership (registration document or full insurance certificate)
- proof of address (two utility bills from within the past three months)
- photo ID (passport or driver's licence)
Cost of returning your vehicle:
- the cost of the original penalty charge notice (PCN)
- £280 release fee
- £55 a day storage charge
You can pay by either:
- cash
- credit or debit card
Appeal a PCN
If your vehicle was removed as the result of a PCN, you can make representations if you believe the PCN was incorrectly or unjustly issued.
You first have to pay to have your vehicle released from the pound. You will then have 28 days to make representations.
You have a further right of appeal to an Environment and Traffic Adjudicator if we refuse your representations.
See: Appeal a PCN
