Christmas opening hours
Hounslow House and some other Council offices will close at their normal time on Wednesday 24 December 2025 and re-open on Friday 2 January 2026. During the Christmas and new year period, residents can still access Council services online.
Christmas and new year schedule for parking and traffic enforcement
Christmas and new year opening hours for Community hub and libraries.
Waste and recycling during Christmas and new year
Emergencies
If someone is in danger call 999.
For emergencies outside normal opening hours only, please call 0208 583 2222.
Council tenants: request an emergency housing repair.
Contacting a service
The quickest and easiest way to contact us about a service is online.
If a service isn't listed or you're not sure who to speak to, use our general enquiries form. You can also email customerservice@hounslow.gov.uk or call 020 8583 2000.
Read about benefits you can get and how to apply.
You can also submit a benefits enquiry form or call 020 8583 4242.
Guidance on business rates, relief and how to pay.
To contact us, send a business rates enquiry form or phone 020 8583 5708.
Check our guide to Council Tax guide and getting support.
You can also submit Council Tax enquiries online or call 020 8583 4242.
You may be able to find the information you need in our housing section.
General enquiries and non-emergency repairs queries.
Find information and contact details for caretaking and grounds maintenance enquiries.
For repairs and tenancy issues, including emergency repairs, phone 020 8583 4000.
Christmas schedule for parking and traffic enforcement.
You may be able to find the information you need in our parking section.
We do not discuss parking tickets by phone, but you can appeal a parking ticket online.
You can pay a parking fine on our automated payment service by calling 020 8583 2000.
Find out about how to apply, search for applications and regulations in our planning section.
If you have any planning questions, call 020 8583 2000 and select Option 7.
Link to web content to request a service: street issues or environment
Environment and Street Services questions 020 8583 5555.
Waste and recycling during Christmas.
Check our waste and recycling section.
Send your questions about recycling or waste by email to customerservices@hounslow.gov.uk.
Visiting us
Get access to services and support in your area at one of our Community Hubs.
Christmas and New Year opening hours for Community Hub and Libraries.
Our address
London Borough of Hounslow
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB
Hounslow House and some other Council offices will close at their normal time on Wednesday 24 December 2025 and re-open on Friday 2 January 2026.
Making a complaint
If you would like to make a complaint about a service you have requested, please read our guidance on how to make a formal complaint.
