Travel pass for disabled people

The disabled freedom pass allows you to travel for free on buses, trains, trams, DLR and even Thames river services.

Eligibility

You must be over five years of age and a permanent resident in the London Borough of Hounslow.

You'll also need to fulfil at least one of the following:

  • severely sight impaired (blind) or sight impaired (partially sighted)
  • profoundly or severely deaf
  • without speech
  • do not have arms or have long-term loss of the use of both arms
  • be in a state of arrested or incomplete development of mind. This includes significant impairment of intelligence and social functioning
  • your disability prevents you applying for a drivers licence
  • you receive the higher rate mobility component of the disability living allowance
  • have a disability, or have suffered and injury, which has a substantial and long-term effect on your ability to walk. Temporary conditions, such as broken leg, do not qualify.

You can read more information on the London Councils website 

How to apply

You simply need to complete an application form and send it back with the required information.

Application form

Or you can pick up a copy of the form at Hounslow House.

Required information

  • proof of name, age and address
  • passport-sized photo

When you can use your pass

  • In London: free anytime on any tube, bus or tram services in London.
  • National Rail: free (inside London) between 9.30am and 4.30pm weekdays, and anytime weekends and public holidays.
  • Thames river services: half price fare after 9am Monday to Friday. Half price all day weekends and public holidays.

Costs

The freedom pass is free to apply for and free to use. If you travel outside of Greater London, you may have to pay extra costs.

Lost/ stolen cards

A replacement card costs £12. If your card was stolen and you have a crime reference number, it'll be replaced for free.

Get a replacement freedom pass online here

Telephone 0300 330 1433 to get a replacement pass

Contact us or change your details/ address

If you've moved house, or your details have changed.

Telephone 020 8583 3073

Email freedom.pass@hounslow.gov.uk

Further information

You can read more information on the London Councils website

Useful links

AccessAble (formerly DisabledGo) - access information for facilities and venues in Hounslow

Dial-a-ride - free bookable transport scheme

Blue Badge Disabled Parking Permit Scheme

Shopmobility - Hounslow Community Transport

 

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