Legal notices

Payment via the website

16.1 All payments are subject to the following general conditions and any specific conditions on the appropriate pages relevant to the payment being made:

16.2 Your payment will take a minimum of 2 working days to reach the account to which you are making a payment. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.) If your payment is overdue and recovery action is about to be taken, you should pay cash at the Council offices.

16.3 We can not accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.

16.4 Neither can we accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).

16.5 If the credit/debit card supplier declines payment, Hounslow Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.

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