Online payments browser compatibility
The payment card industry has insisted on only accepting payments through browsers with compatibility with a security protocol known as TLS 1.2.
TLS stands for Transport Layer Security. This protocol is an industry standard designed to protect the privacy of information communicated over the Internet.
Our online payment system only accepts TLS 1.2 connections. You may proceed if your internet browsing software can support or is configured to use TLS 1.2.
The browsers listed below all support TLS 1.2, anything below these versions will need to be upgraded:
- Chrome version 30 upwards
- Android version 4.4 upwards
- FireFox version 24 upwards
- Microsoft Edge
- Opera version 17 upwards
- Safari version 7 upwards with OSX version 10.9 upwards
- Safari Mobile IOS version 5 upwards
If your browser is not listed above, please check with your vendor if TLS 1.2 is supported and how to get this enabled.
Please note Chrome and Edge browsers on Apple devices are not compliant.
If your browser is listed above and you are still unable to proceed with your payment a change to your device set up is required.
- Click on the three dots (top right of browser)
- Scroll down and select ‘Show Advanced Settings’
- Scroll down to the Network Section.
- Click on ‘Change proxy settings’.
- Advanced Tab
- Scroll down to Security section
- Tick ‘Use TLS 1.2’
- Press OK.
- Press Windows key + R to open Run window
- Type inetcpl.cpl to open Internet Properties
- Advanced Tab
- Scroll down to Security
- Tick the option ‘Use TLS 1.2’
- Click OK
- Refresh page
If you're still experiencing issues, please email the Customer Support team.
This page was last update on Tuesday 27 July 2021.