Trading standards

Consumer advice is provided by Citizens Advice consumer service.

The Citizens Advice Consumer Service provides free, confidential and impartial advice on consumer issues including:

  • goods that are faulty, not fit for their purpose, or described incorrectly
  • services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
  • what to do if you think you have been scammed

The consumer service also acts as a channel to allow clients to report potential breaches of legislation or industry regulations, or unfair trading practises, to Trading Standards. Citizens Advice consumer service sends referrals to Trading Standards partners to support them in their work. 

You can contact the Citizens Advice consumer helpline on - 0808 2231133 or 0808 2231144 (Welsh)

Other ways to get in touch are also available on their website: Contact the Consumer Helpline

Vist the Citizens Advice website for consumer advice 

The consumer service also offers energy advice - Chat about an energy problem.

Further information

Contact us


Trading Standards
Hounslow House
7 Bath Road
​​​​TW3 3EB

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