Benefit Cap - support available

Money advice and support

Table showing money advice and support services available in the borough

Organisations Contact details Location More information
Short term advance payments (DWP)

Income support, ESA or JSA: 0345 608 8545 Carer’s Allowance: 0345 608 4321;Pension Credit or State Pension: 0345 606 0265


You can apply if you’ve recently applied for: Jobseeker’s Allowance (JSA)/Income Support/Employment and Support Allowance (ESA) Carer’s Allowance.

Hounslow Council Benefits

Hounslow House
7 Bath Road
​​​​TW3 3EB

Borough wide

Various support and information on benefits, debt, money management. Online benefits calculator.

National Debt

0808 808 4000


The helpline that provides free confidential and independent advice on how to deal with debt problems.

My Money Steps

0808 808 4000


Free and easy to use online debt advice service (charity) from National Debtline. It will give you a personalised action plan to manage your debts and help get rid of the stress that goes with them.

HM Government Pension Service

0800 731 7898


The pension service provides a wide range of information about the state pension, pension credits, winter fuel payments and related benefits.

HM Government Benefits Winter Fuel Payment

03459 15 15 15


You’ll qualify for Winter Fuel Payment if you were born on or before 5 May 1953 (for winter 2016 to 2017 - this date changes every year).

StepChange Debt solutions

0800 138 1111


Debt management plan (DMP); Individual voluntary arrangement (IVA); Debt relief order (DRO); Bankruptcy; Equity release; Mortgages

Thames Bank Credit Union

0208 756 3865 Monday – Friday, 8 – 4 (closed after 12 noon on Wednesdays

Borough wide

Source of affordable credit, without the need for personal guarantees; friendly and personal customer service of the highest standard.

The Money Advice Service
Online National Free and impartial money advice


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