Pest control, welfare and DCOs

Pest control

Due to a temporary issue with staff availability, we are unable to accept new bookings from residents at the current time. We hope to be able to re-instate the service during November 2021. 

We apologise for this temporary suspension of service.


Officers will wear the following PPE when entering properties; Shoe covers, face mask and fresh gloves. Officers will also either wash their hands or apply sanitiser gel prior to entry. Please help to keep yourselves, our officers and other service users safe by maintaining a 2 metre distance wherever possible.
Please note that we cannot accept a booking if you or anyone at the property is self isolating due to suspected or confirmed infection (including if you have been asked to self-isolate by the NHS Test and Trace Service). Please wait until you have either been tested as negative or until your period of isolation has expired.

There are three main areas of activity:

  • residential services: dealing with pests in residents’ own homes and gardens
  • enforcement services: dealing with pests reported at premises other than your own
  • commercial services: pest control and pest protection services available to businesses within the London Borough of Hounslow.

Pests we do treat

We deal with a wide range of pest species including

  • rats
  • mice
  • squirrels
  • fleas
  • cockroaches
  • bedbugs
  • pharaoh ants
  • garden ants
  • wasps.
  • Pigeons in roof spaces etc.

We can also install bird proofing systems such as nets and spikes etc. These are subject to estimate and are not available at a fixed rate.

Pests we do not treat:

  • foxes
  • wood boring insects
  • bees.


For all fixed-rate services payment is required in advance. Cash or cheque is no longer accepted, we only accept card payments. Payments must be made at over the phone at the point of booking

Pest Control Services are non-statutory and do not have to be provided by the Local Authority. The service must now cover the full costs of provision and, as a result, we can no longer offer concessionary rates for householders in receipt of certain benefits.

Charges listed here


Please note that we cannot take bookings and payments by email.

Telephone: 020 8583 2000 to make a booking. Other enquiries can be made by email to

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