Pest control charges
List of pest control charges for work booked to commence on or after Tuesday 1 April 2025.
|
PEST TYPE |
DOMESTIC CHARGE (charges include vat) |
NOTES
|
|
Rats - Garden |
£149 |
Charge applies for up to 3 visits to the property. Additional visits at £35 each. |
|
Rats - indoors |
£173 |
Charge applies for up to 3 visits to the property and includes external treatment where necessary. Additional visits at £44 each. |
|
Mice |
£168 |
Charge applies for up to 3 visits to the property. Any additional visits required will be charged at £44 each. |
|
Squirrels |
£217 |
Charge applies for up to 4 visits to the property. Any additional visits required will be charged at £44 each. |
|
Fleas |
£151 |
Charge covers 1 visit to the property to treat properties of up to 2 bedrooms. For larger properties add £30 per additional bedroom. Charge includes kitchens, bathrooms, hallways and stairs where necessary. We recommend that you book the service to include all bedrooms (ie the entire property). |
|
Cockroaches |
£226 |
Charge applies for up to 2 visits to the property. Any additional visits required will be charged at £90 each. |
|
Bedbugs |
£288 |
Charge covers 2 visits to the property for up to two rooms treated. Additional rooms are charged at £70 each Any additional visits required will be charged at £144 plus £35 for each additonal room over 2. We recommend that you book the service to include all bedrooms and lounges or other rooms where people sit or rest for any period of time. |
|
Pharaoh ants |
£202 |
Domestic charge covers 2 visits to the property. Any additional visits required will be charged at the commercial rate |
|
Garden ants |
£148 |
Charge applies for a single visit.Please note that we do not operate services to control ants in garden or open areas but will treat premises where ants are entering them. |
|
Wasps |
£84 |
Charges are for the treatment of a single wasp nest and do not cover removal – which is rarely necessary. Additional nests treated at the same time are charged at £30 each. Removal of nests following treatment, where necessary and accessible, will be charged at our commercial hourly rate in addition to the treatment charge. We will arrange to retreat the same nest after 48 hours if it still shows signs of activity. This will be free of charge. |
|
Aborted Visit Fee |
£41 |
To attend a booking where no work is carried out. Please note that residents cannot book a visit of this category – this category is to cover some of the costs involved in an aborted visit. Eg where an officer visits to find no pest activity or where client has made alternative arrangements, or failed to prepare properly for other pest control work such as fleas or bedbugs. |
Domestic services
1. Charging Policy
Pest Control Services are non-statutory and therefore do not have to be provided by local authorities. Hounslow Council continues to offer pest control services to residents on the condition that all costs are met from income. As a result there is no longer any reduction in costs for those on lower incomes or benefits.
2. VAT
All domestic service charges are shown inclusive of vat at the current rate.
3. Payments
Payment is required in full at time of booking for all fixed price pest control work.
4. Domestic or Commercial?
A domestic premises for the purposes of these charges is a single dwelling unit housing an individual, a couple, or a group of people living as a single family unit. Any other type of premises will be charged at the commercial rate including “houses in multiple occupation” (HMO). Landlords booking services for a rented property that fulfills the criteria for a domestic premises (as above) will qualify for the fixed domestic rate.
5. What is Included?
All fixed-price domestic work listed above is for “treatment only” but will include our recommendations for repairs, proofing, environmental improvements or other additional works that may improve the likelihood of success and/or minimise risks of re-infestation. The client remains responsible for implementing these recommendations. Proofing services may be available at additional cost and an estimate for this using the commercial rates shown can be provided. Any materials, equipment, baits or traps etc left on site as part of the treatment remain the property of London Borough of Hounslow and will be removed upon completion.
6. Treatment Duration, Access and Follow-up Visits
Most of the services listed are dependent upon the completion of works over a series of visits and these should be conducted within a certain overall timeframe. This is to ensure the best chances for a successful outcome and to meet statutory requirements. Clients must ensure that they are available for the follow-up work to be completed.
The treatment services listed below all involve multiple visits and we aim to complete the number of visits quoted within the timescales shown (starting from the date that treatment is started):
| Pest Type | Visits | Time scale (days) |
| Rats and mice | 3 | 35 |
| Squirrels | 4 | 35 |
| Cockroaches | 2 | 28 |
| Bedbugs | 2 | 28 |
| Pharaoh ants | 2 | 28 |
The number of visits may be reduced if it is clear that the infestation has resolved.
London Borough of Hounslow reserves the right to close cases where work has not been completed within a reasonable time. Clients will receive written advice where there is a risk of this. Once a case is closed due to being “timed-out” then clients wishing to recommence works will need to book a fresh series of treatment visits to commence from the start and this will be subject to a new charge. Please note that no refunds will be made where cases have been closed prior to completion due to being “timed-out” in this fashion.
7. Treatment by residents
We ask that residents that have booked services with us remove any treatment or trap that they might have placed themselves prior to our visit and refrain from using any such device or home treatment while the site is receiving professional attention from us. This will ensure that the products that we use are the focus of the remedial works and that there is no conflict between products.
Glue boards: We have noted that residents may also have glue boards (glue traps) in place when we arrive on site for the control of rodent species such as rats and mice. While these are legal for shops to sell and people to buy, they are now illegal for the general public to use and pest control professionals require a licence to use them and can only do so in a restricted number of circumstances – this does not include in the house. Our Pest Control Officers may also be committing an offence if they come across such traps during their work and fail to disable them. We therefore politely request that any such device is removed from the property before our arrival.
8. Cancellations
In order to keep service costs low we ask that clients give us 24 hours notice of any cancellation or requested change to a booked visit. However, clients are able to cancel services at any point prior to works being commenced and a full refund will be made in these circumstances.
Once treatment has commenced then no refunds will be payable. Where we have treatment materials on site, such as baits, traps or other devices or materials, then we will need to revisit you to collect them. If access is not provided for this then clients will be billed for the cost of replacement of the re-usable materials left on site plus an administration charge. Clients will then be responsible for their safe and legal disposal.
9. Guarantee
The Pest Control Team will make every effort to ensure that the treatment provided is suitable and sufficient to deal with the pest problem being addressed. However, we can make no guarantee that the premises will be completely free from pests once the fixed-price service has been completed and the additional charges shown will apply for any further works that might be required.
Clients are responsible for implementing any recommended works, such as repairs, proofing or environmental improvements at their premises (including liaison with their housing provider where necessary) to help to ensure that the treatment provided is as successful as possible and to minimise the risks of re-infestation once the works are complete.
Commercial Services
10. Commercial Rates
The following rates will apply to all non-domestic work:
Per Hour = £91.67 plus materials plus vat (Minimum 1 hour charge. Then additional charge for each half hour or part thereof).
Half day = £251.67 plus materials plus vat
Full day = £503.33 plus materials plus vat.
11. Hourly Rates (where applicable)
A minimum of one full hour will be charged on the first visit. Any time spent on site after the first hour on the first visit and on any subsequent visit for the same treatment will be charged per 30 minutes or part thereof. The cost of materials and vat will be added to the hourly rates shown.
