Delivering on our promises - what you think

The most important judges of the Council’s performance are, of course, the people living in the borough. For this reason, every two years the council commissions an independent research company to seek the views of residents.

In the latest survey, in late 2016, a total of 1,207 people carefully selected by the researchers to be representative of the community at large, were interviewed about all aspects of the council’s services and its effectiveness. Encouragingly, the results were
overwhelmingly positive.

81% of  residents think council staff are friendly and polite 81% of residents think the council is doing a good job
73% of residents think the council is efficient and well run 72% of residents think the council is trustworthy
72% of residents thin the council keeps them informed 71% of residents think the council is making the local area a better place to live
82% of local people are satisfied with their local area as a place to live 94% of residents feel safe outside in their local area in the day time
87% of residents believe people from different backgrounds get on well 68% of residents feel the council keeps them well informed


Purple tick  Resident satisfaction has increased by more than 3% compared to the previous survey in 2014.

Purple tick  Concern by local people about antisocial behaviour has reduced by more than 3%.

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