We are committed to being open and transparent about how our housing services are performing. This page provides a clear and accessible overview of our performance, helping you understand how services are delivered, where we are doing well, and where we are working to improve.
You can explore our monthly performance dashboard, which provides regular updates across key services, alongside our annual performance report, which offers a comprehensive summary of our performance over the full year.
The annual performance report brings together detailed information on service delivery, resident satisfaction, investment in homes, safety and compliance, complaints handling, and how we are listening to residents and improving services.
What you’ll find here
Each month, we publish an updated dashboard showing progress across key housing services, including:
- Rent collection and arrears
- Temporary accommodation
- Empty homes (voids) and lettings
- Repairs, safety and compliance
- Complaints handling and response times
- Tenancy services, including anti-social behaviour and tenancy sustainment
The performance dashboard is updated every month, giving you a consistent and up-to-date view of how we are performing throughout the year. This allows you to see both recent activity and emerging trends over time.
The annual performance report,published once a year, brings this information together into a single yearly overview.
Why we are sharing this
We want residents to:
- Better understand how housing services are delivered
- Track our performance over time
- See how resident feedback shapes our services
- Feel confident that we are working to improve outcomes
By sharing both monthly updates and a detailed annual report, we aim to provide a transparent, balanced, and meaningful picture of our performance.
Ask a question or find out more
You can also join the conversation on our Let’s Talk page, where you can explore this information, ask questions, and share your views on housing services.
We welcome your feedback and will use it to improve how we present information and how our services are delivered.
