How we protect your data and uphold your rights.
We follow UK data protection laws, including:
- UK General Data Protection Regulation (GDPR)
- Data Protection Act 2018
- the Data (Use and Access) Act 2025
We ensure your data is:
- processed lawfully, fairly and in a transparent manner
- collected for a specific and legitimate purpose, meaning it will not be used for anything other than this stated purpose
- relevant and limited to whatever the requirements are for which it is processed
- accurate and, where necessary, kept up to date, with any inaccuracies amended or removed without undue delay
- stored for as long as required, as specified in the retention schedule
- secured with appropriate solutions, which protect the data against unauthorised or unlawful processing and against accidental loss, destruction or damage
We do not always need consent to process data lawfully. We can lawfully process personal data as long as a condition is met.
Example: We would be unlikely to collect Council Tax arrears if a resident could withdraw their consent for processing their data for this.
In certain circumstances, you have the right to know how your data has been processed and to make requests. See: Your rights
The Information Commisioner's Office (ICO) provides a full guide to data protection on their website:
Information sharing
It is our responsibility to tell you clearly what we plan to do with your information and how we plan to share it.
To provide services to you, we may need to use and share your information. This may be:
- internally, within other council departments
- with our trusted partners
We will only share your information when we feel it is appropriate and where it is permitted by law.
We promise to adhere to data protection law and will take reasonable steps to protect your confidentiality. We will only hold your information for as long as it is necessary.
If you do not want us to use your information, you have the right to withhold your consent from it being shared. This may mean we will not be able to provide you with the services you may require or need.
You can find more information in our privacy notice.
