Corporate Complaints, Comments and Compliments Policy - May 2024

How to complain, make a comment or compliment

There are a number of ways that you can submit complaints, comments or compliments, including an online form on the Council’s website, by e-mail and by phone. The contact details are as follows:

Online complaints and comments

Online compliments

E-mail: feedback@hounslow.gov.uk

Phone: 020 8583 5211

In writing to:

Customer Relations Team
London Borough of Hounslow
Hounslow House
7 Bath Road
Hounslow,
TW3 3EB

For more information on the complaints process please see our detailed procedure at Appendix 1.

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