We have a duty to measure how satisfied our tenants are in line with the Social Housing (Regulation) Act 2023. Each year we must:
- take a representative sample survey of our tenants to gather performance against specific indicators
- publish the scores as our tenant satisfaction measures (TSMs)
The GOV.UK website provides more information about standards, requirements and TSMs for social landlords.
What we're doing
As a social landlord, we are responsible for around 13,200 tenant and 3,000 leasehold properties in the borough. Around 40,000 people live in these homes.
Our TSMs for 2024/25 are taken from:
- performance recorded between 1 April 2024 and 31 March 2025
- the results of a batch of interviews completed between 2 December 2024 and 1 February 2025
Alongside our TSMs, we provide contextual information such as benchmarking our performance against national and other London local authority landlords.
