The smell produced by Mogden sewage treatment works is something that has affected many local residents over the years; sometimes so badly that windows have to remain closed and summer BBQs abandoned.
In July 2001, after numerous complaints from local residents, we took the first steps to tackle this problem and served an odour abatement notice on Thames Water.
It was only seven years later, and after a long legal challenge, that Thames Water finally agreed to comply. Despite this action, it was clear that the problem hadn’t been solved.
In 2008, we received an application to extend the site so that the government’s new urban waste water treatment directive could be complied with.
Planning permission was granted on the condition that the Mogden works would comply with strict conditions aimed at reducing the smells and keeping residents informed.
Report a complaint or issue
If you are a resident experiencing problems with the smell, contact us in one of the following ways:
Call 020 8583 5555 during office hours (Monday – Thursday: 9am to 5pm,Friday: 9am-4.45pm )
Call 020 8583 2222 out of hours (Monday - Thursday: 5pm – 9am, Friday: 4:45pm-9am, all weekend)
Between April and November if you call the out of hours service you will recieve a response within one hour. Outside these times the complaint will be logged and investigated the next working day.
If the odour is ongoing we will visit the site to make an assessment.
Updates are also available by calling the Mogden Information line on 020 8583 5745.
For general enquires you can also email firstname.lastname@example.org - you should receive a reply or further advice within 10 working days.
Development of a new waste treatment scheme was discussed at the Sustainable Development Committee on 2 June 2008.
Minutes of Sustainable Development Committee 2 June 08 ( PDF Help, size 199kb)
We carry out weekly odour surveys of the site:
Previous months reports are available on our archive of odour reports page or from the Thames Water website.
Odour Management Plan
Further information about Mogden Sewage Works is available on the Thames Water website.
Mogden Odour Research Study
Mogden Odour Study - Final Report November 2010
Section 106 odour study
An odour study was carried out by Entec as part of a planning obligation (Section 106) for the current extension work at Mogden. The results were presented at a public meeting on 3 November 2010 and the final report is available to download from the Thames Water website.
020 8583 5555 during office hours (Monday – Friday 8.45am to 5pm)
020 8583 2222 out of hours (5pm – 8.45am Weekdays / all weekend)
Pollution Control Team
London Borough of Hounslow
Emails sent to email@example.com will also be forwarded to Thames Water, DEFRA and Ofwat.