The Council’s growing Community Hub network connects residents with a variety of services and activities closer to home and at a time and a place that works for them.
Published: Thursday, 12th June 2025
The Council’s growing Community Hub network connects residents with a variety of services and activities closer to home and at a time and a place that works for them.
All eleven Hounslow libraries will become Community Hubs this year, with services, locations and opening hours that meet the needs of each community.
This resident first approach is already leading to improvements. From February to April, 1,580 residents accessed support at Community Hubs in: Hounslow, Cranford, Brentford, and Feltham. That’s 650 more people than in the previous year.
Brentford Community Hub opens every Friday, from 10am to 2pm. The hub offers people access to a range of local services and support, and workshops and activities led by local organisations. These help with money management, wellbeing, mental health and more. For example, 30 older people recently attended a rug making workshop hosted by the Hounslow Senior Trust. Where they had fun, learned a new skill and met some likeminded people.
Many residents who come to Hounslow Council’s Community Hubs need help with complex issues, like managing money, employment or housing problems. Community Hubs open at fixed locations across the borough, so people can visit their hub and not be passed around to get the help they need.
To make sure Hounslow’s Community Hubs are working, the Council looks at residents’ satisfaction. Between February and April this year, 81 percent of residents said their experience at their local Community Hub was good, and 90 percent said they got what they came in for.
Cllr Ajmer Grewal, Cabinet Member for Residents Support, Communities and Equalities, said:
Our Community Hub advisors do an excellent job, going above and beyond when supporting local people. It’s lovely to hear about the many ways in which they have helped.
In addition, extra support is provided at Community Hubs by teams with specific knowledge, like our health outreach officers, housing and Work Hounslow staff, as well as Hounslow Citizen’s Advice and people from external organisations, like the Hounslow Seniors Trust, at our Brentford Hub.
Lali Weerasinghe, who attended the rug making workshop, said:
I’ve always wanted to make rag rugs. It’s a very relaxing, therapeutic activity and a lovely creative way to spend time. The teacher and Hounslow Senior Trust are great and I've made some new friends too.
