Supporting Safer Gambling
Encouraging customers to reflect on their gambling habits is crucial in helping them determine the level of support they may need. Identifying symptoms of gambling harm early on is essential. To promote safer gambling practices, staff should be trained to engage appropriately with customers, provide necessary support information, and know when to refuse service when necessary.
Expectations for licensed premises
- Customer Interaction: Licensed premises should regularly engage with customers to promote responsible gambling.
- Self-Exclusion Records: Premises must keep self-exclusion records available for inspection and participate in Multi-Operator Self-Exclusion Schemes (MOSES). Regular reviews of these records are essential.
Resources for support
To help operators provide appropriate support, we have compiled a list of organisations offering a range of services for those affected by gambling, including individuals vulnerable due to age, addiction, financial issues, or those concerned about others.
Support organisations
Gamcare
Offers information, advice, and support for gambling harms.
Visit Gamcare website
Contact: 0203 092 6964
National Gambling Support Service
Confidential information and support for gambling problems.
Visit the NGTS website
Contact: 0808 8020 133
Samaritans
Reduces feelings of isolation and disconnection to prevent suicide.
Visit the Samaritans website
Contact: 116 123
Gordon Moody
Provides treatment and support for gambling addiction.~
Visit the Gordon Moody website
Contact: 01384 241292
Gamblers Anonymous
Fellowship for shared experiences and hope in overcoming gambling problems.
Visit the Gamblers Anonymous website
Contact: 0330 094 0322
National Debtline
Free, impartial debt advice.
Visit the National Debtline website
Contact: 0800 808 4000
Ocean Recovery Centre
Treatment for alcohol and drug rehabilitation.
Visit the Ocean Recovery website
Contact: 0800 880 7596
Stepchange
Offers various debt solutions.
Visit the Stepchange website
Contact: 0800 138 1111
Streetlink
Support services for rough sleepers.
Visit the Streetlink website
Citizen’s Advice
Offers advice on welfare benefits, housing, employment, debt, and more.
Visit the Citizen’s Advice website
Big Deal (Gamcare)
Support for young people about gambling issues.
Visit the Big Deal website
Contact: 0203 092 6964
Priory Group
Provides free addiction assessments.
Visit the Priory Group website
Contact: 0808 149 4141
These organisations offer essential resources to help manage gambling responsibly and support individuals in need.
