Contacting Hounslow Council


The most efficient way of contacting us is online.

You can pay for a service, report a problem, apply for a service all online here on our website, or use maps to find out what’s happening in your local area.

If your enquiry is regarding Council Tax or Benefits, please click the Revenues and Benefits link or if your enquiry is regarding any other service, please click the General Enquiry link below.

Council tax and benefits

General enquiry online form



Please use the links below to email the service required:

If your enquiry is not covered by any of the above then please email Customer enquiries


Please note that our telephone lines can get very busy at peak times.

Our opening hours:

  • Monday to Thursday 9am - 5pm
  • Friday : 9am - 4.45pm

Environment and Street Services - 020 8583 5555

Planning - 020 8583 2000 - Option 7

Parking - 020 8583 2000 (This is an automated payment service, Note all appeals against tickets must be made online. We do not discuss parking tickets by telephone)

Housing & Council Tax Benefit, Council Tax  - 020 8583 4242

Business Rates - 020 8583 5708

Housing Repairs & Tenancy issues including emergency repairs - 020 8583 4000

All other enquiries - 020 8583 2000

Our address

London Borough of Hounslow
Hounslow House
7 Bath Road

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