Community Information - Advice agencies

Citizens Advice Bureau

Feltham - The Centre, 2nd Floor (by the library), High Street, Feltham, TW13 4GU

Brentford and Chiswick Town Hall, Heathfield Terrace, Chiswick. W4 4JN

Adviceline - 0808 278 7830

Emploment Service for disabled parents & Support with Childcare

Charity that helps disabled parents to find employment - provides skills training, one to one advice & introduction to suitable employers.
Thursday at No 10 Project, 10 School road, Hounslow, TW3 1QZ.

Feltham CAB

2nd Floor, The Centre, High Street, Feltham.TW13 4GU
Telephone: 0844 4994 113

Hounslow Law Centre

Charity that provides free legal service in the main social welfare areas of law.
51 Lampton Road, Hounslow. TW3 1LY
Telephone: 020 8570 9505

Hounslow Racial Equality (HREC)

Hounslow Advice Centre, 45 Treaty Centre, Hounslow TW3 1ES
Telephone: 020 8583 2525


Hounslow Asian Community Advice Service also at same address as HREC (above)
Advice on: Welfare Rights, Housing,  Employment, Domestic Violence,  Immigration & Nationality,  Debt, Taxes,  Family and Relationships, Other Issues
Languages – Gujarati, Hindi, Punjabi, Somali, Urdu

Women’s Aid – Domestic Violence Outreach

Survivor’s handbook available online in several languages

Hounslow Outreach

Telephone: 020 8754 3319
Opening Times Monday – Friday 9am to 5pm


Domestic Violence Support Group
24 hour telephone helpline 0808 2000 247
(Helpline run in partnership with women’s Aid)

Counselling Centre for Women

Christian support Group that helps women who are suffering from post natal traumas, childhood abuse and neglect.
Telephone: 020 82861817
Mobile: 07706 694253

Adult abuse

Hounslow Safeguarding Adults

Adults Co–Ordinator - Telephone 020 8583 4515
Police Community Safety Unit - Telephone 020 8721 9104
Social Services Customer Services - Telephone 020 8383 3100

Men’s Advice Line

Male victims of domestic violence
Telephone: 020 8644 9914

London Rape Crisis Centre

Monday – Friday 6-10pm, Saturday – Sunday 10am – 10pm
Also Women’s Aid telephone: 020 7392 2092 (24 hours)

Listening Service telephone 020 8560 2345 (24 hours)
26 Junction Road, Ealing W5 4XL
Open Monday – Friday 10am – 10pm


Hounslow Council Homelessness Prevention & Advice Team

(for anyone who has a problem with private tenancy or threatened with homelessness)
Telephone 020 8583 3842

St Mungo’s Atlantic House

1-3 Rockley Road W14 0DJ
Telephone 020 8749 9280
Target Group: Homeless in West London. Unemployed for at least 6 months (exceptions for language/literacy problems).


Free national helpline advice line staffed by trained housing advisers who can explain your rights & suggest specialist local support services
Telephone 0808 800 4444
8am-8pm Monday-Friday
8am-5pm Saturday-Sunday
Calls are free from UK landlines

Alcohol Anonymous (National): 0845 769 7555

National alcohol helpline operating 24-hours a day.
AA provide a confidential advice and information service and hold groups in Hounslow with regard to alcohol misuse.

EACH (Alcohol Service)

Telephone: 020 85776059
Monday, Tuesday, Friday 9am – 5pm
Wednesday, Thursday 9am – 7.30pm
Alcohol & drugs service that provides Advice, information & support, Individual and group support, Referral to other specialist services, Housing related support.
Hounslow has a dedicated 24/7, 365 days a year free phone number, for parents, carers and users who are able to receive confidential information, support, and brief intervention. Services provided in a umber of different languages.

Drugs & Alcohol Team Hounslow ( social work team)

Telephone: 020 8583 3614
Telephone for advice & self referral

Talk to FRANK

Telephone: 0800 77 66 00
National drugs helpline operating 24-hours a day.
FRANK is around to give you free and confidential information on drugs or visit the website:

Visions (Young People substance misuse service)

33 Lampton Road, Hounslow TW3 1JG
Telephone: 020 8583 6440
Vision work with young people using alcohol and/or drugs up to the age 18 years old, providing: Advice, information and support, Drop-in service, Individual and group support, Family support

DAIS (Drugs Service)

Unit 2, Red Lion Court, Alexandra Road, Hounslow, TW3 1JS.
Telephone: 020 85381700
Monday, Tuesday, Thursday, Friday: 9 – 5pm
Wednesday: 1 – 7pm
Advice, information & support to adults (over 18). Drop in service, Counselling, Harm minimisation, Health Advice – hepatitis, HIV & AIDs
Adults: Monday, Tuesday, Friday 9.30- 5pm; Wednesday 9.30 – 7pm

Addiction Support and Care Agency

233 Lower Mortlake Road, Richmond TW9 2LL
Contact: Ranjit Dhillon
Telephone: 020 8948 9030
Offers counselling for alcohol and drug problems.
Opening/Meeting Times:
Monday - Friday
9.30am - 5pm
Available to: over 18 year olds
Referral Via: Open Referral (either self referral or referral by any practitioner or family/friends)

Asian Family Counselling Service

Suite 51 The Lodge, Windmill Place, 2 - 4 Windmill Lane, Southall, UB2 4NJ
Telephone: 020 8571 3933
Fax: 020 871 3933

The Asian Family Counselling Service provides family, marital and individual counselling for the Asian community (above the age of 16) in the UK. It is a confidential and professional service provided by trained counsellors who speak the main Asian languages such as Punjabi, Hindi, Urdu and Gujarati. Clients can self refer or be referred by their GPs, solicitors, teachers, etc. Sessions are held by appointment only. Groups are also run for women with post natal depression. Available to: Anyone aged 16 and above and of Asian origin.
Opening/Meeting Times: Monday to Friday – 9am to 5pm
Referral Via: Agency Workers , Connexions, Family, GP, Health Visitor, Housing, Police, Social worker, Self referral

TASHA Foundation

241 High St, Brentford. TW8 0NE
Telephone 020 8569 9933
Monday  – Friday 9.30am – 5.30pm
Helpline on Sunday, Monday, Tuesday 6 – 9pm. Telephone: 0208 560 6601

Mental Health

Oasis (Mental Health drop in centre)
Oxford Road North, Chiswick. W4 4DN

Drop in centre for Mental Health

1 – 3 Hanworth Road, Feltham
Telephone: 020 88440309

We aim to ensure that information included in this directory is up-to-date and correct, but we cannot guarantee that it has not changed since the date of the last up-date.  Inclusion in this directory is not an endorsement and we can take no responsibility for the quality of service provided by the organisations listed.  Please note that links to websites created and/or maintained by organisations are provided as part of the service we offer. However, we cannot accept any liability for their accuracy or content and does not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

rating button