London Borough of Hounslow is working with SignLive to offer services that enable deaf residents to contact the Council using BSL.
At first, SignLive will be offered as a pilot service within Adult Social Care (ASC) and the Community Support Hub. Once established, services will roll out to other departments across the Council.
SignLive enables deaf residents to contact ASC and the Hub in several ways. For example via:
- a Video Relay Service for telephone calls
- a Video Conferencing Service for online meetings and video calls via Zoom or MS Teams
- a Video Remote Interpretation Service for face-to-face meetings (this service will launch when Covid-19 restrictions are no longer in place)
Contacting the Council using SignLive is free for residents.
How do I access SignLive?
The service can be accessed via an app on your mobile or tablet or via the web on your PC.
Videos demonstrating how to use Signlive may be found here.
After registering once, you will be able to contact the Council as well as many other organisations, utilities and customer service departments via the SignLive Community Directory.