Factsheets and information booklets

Adult Social Care factsheets and information booklets

The council encourages residents to access information online as much as possible. However, it does publish a limited range of booklets and leaflets which may be downloaded in PDF format from CarePlace (links below). If you require a printed copy to be posted to you, please contact the First Contact Team by calling 020 8583 3100 or by email.

Booklets and leaflets are also available from the Gazebo Adult Social Care Pop-up Information Shop. Find out where the Gazebo will be here.

Our booklets 

A guide to adult social care in Hounslow 
This booklet offers a general overview of what to expect when you contact or are referred to adult social care. It briefly outlines the assessment process, what support may be available to you and funding.


A guide to paying for non-residential adult social care and support services in Hounslow (including Home Care and Direct Payments)
This booklet offers more detailed information on how non-residential services such as home care are charged and paid for.


A guide to choosing and paying for a care home in Hounslow (including Nursing Homes, Sheltered Schemes and Extra Care) 
This guide offers more detailed information on how residential care may be funded.


Information sharing – adult social care and health 
An overview of how we keep and share information and how you can obtain a copy of the information we hold.


Making you experience count (compliments, comments, concerns and complaints)
This leaflet details what to do if you want to give feedback on, or make a complaint about, adult social care services


Carers Information Sheet
A quarterly list of services and organisations of particular interest to carers. Join the Get Connected mailing list to receive an email when a new edition is published.


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