Privacy notice

Household Support Fund

The London Borough of Hounslow is committed to protecting and respecting your privacy. Through this Privacy Notice we have sought to be as transparent as possible and fully explain how your personal data is held and processed.

This privacy notice applies to the delivery of the Household Support Fund.

If you have any questions about this privacy notice or any concerns about how we process your data, please contact the Client Team or email

The privacy notice will continue to be monitored and updated. You are advised to check this page from time to time.

How we handle your personal information

The proper handling of personal information is very important to the delivery of our services.

To make sure that we treat personal information correctly, we aim to meet in full the requirements of data protection law.

This privacy notice has therefore been produced to explain as clearly as possible how we process your personal data.

Why we collect your personal information

  • To provide support to households who would otherwise struggle to buy food, pay essential utility bills, or meet other essential living costs or housing costs (in exceptional circumstances of genuine emergency).
  • To ensure that the grant is primarily allocated to support those most in need with the costs of energy (for heating, lighting, and cooking), food, water (for household purposes, including sewerage) and other essential living needs.

We are required to collect this information under the Household Support Fund guidance as outlined by the Department for Work and Pensions.

How we use your information

We will check the details provided in the application form and from the details provided determine what support and help the household require. 

What type of information we have 

All data we hold will be provided by the resident on the application they complete. Other essential data will be held on the housing benefit or the council tax data base. Information held may include:

  • bank details
  • income details, including details on benefits received

We currently collect and process the following information:

  • title
  • name
  • address
  • postcode
  • email address
  • utility bills

How do we get your information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • you may give us your personal data by filling in forms or by corresponding with us by post, phone, email
  • you may provide personal data when you sign up to enquire about council provided service, request information, complete a survey, give us feedback, or make a complaint
  • we need your personal information to ensure you are entitled to receive the Household Support Fund

If it is not disproportionate or prejudicial, we will contact you to let you know we are processing your personal information.

Our lawful basis for processing your information

The lawful basis we rely on for processing this information is for the Household Support Fund is confirmed in the guidance provided by the Department for Work and Pensions.

Public interest for our official functions, and the task or function has a clear basis in law.

Legal gateways include but are not limited to:

Sharing DWP data for take-up purposes is covered by Section 7B of the Social Security Administration Act 1992, and the Social Security (Claims and Information) Regulations 2007 which contains a list of relevant benefits:

  • sections 131 (1) and (3) of the Welfare Reform Act 2012 and the Social Security (Information-sharing for welfare services) Regulations 2012 (as amended)
  • the Social Security (Information-sharing in relation to Welfare Services etc.) Regulations 2012, part 3 -Information-sharing in relation to welfare services etc
  • regulations 5(1)(e) and 6(1)(e) which cover local authority duties to prevent homelessness'. 

If the information you provide us contains special category data, such as health, religious or ethnic information the legal basis we rely on to process is:

  • we will rely on Article 6 of the UK GDPR and a separate condition for processing under Article 9.
  • this applies whether we collect the personal data directly from the individual or collect their data from another source.

Article 9(2)(b) – where processing is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law or in connection with employment, social security, or social protection.

Why we need your information (purposes of processing)

The personal data we collect will be used for the following purposes:

  • to process your Household Support Fund
  • to establish what support you need

Who your information may be shared with (internally and externally)

We share your information with:

  • Liberata officers who are our partners and who administer services on behalf of the Council under the Corporate Services Contract and in particular welfare benefits.
  • council officers
  • auditors
  • IT and software service providers

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party working on our behalf, we will seek to ensure that they have sufficient systems and procedures in place to prevent the loss or damage of personal data.

How long we keep your information

For the purposes of this project, we will keep your application for six years.

We will then dispose your information in the most secure manner possible.

Transfers to third countries

All the information you provide us is held within the UK & European Economic Area.

Data matching and auditing

We are required by law to protect the public funds we administer. We may use the information you provide to us for the prevention and detection of crime. We may also share this information with other bodies that are responsible for auditing or administering public funds including the Cabinet Office, the Department for Work and Pensions, other local authorities, HM Revenue and Customers and the Police.

The council uses data matching as a way of processing large volumes of information. While this can be a useful way of detecting fraud, it also enables us to identify information that is inaccurate or out of date, helping us comply with Data Protection law, while improving service provision.

In addition to undertaking our own data matching to identify errors and potential frauds, we are required to take part in national data matching exercises undertaken by the Cabinet Office.

Your data protection rights

The rights available to you depend on our reason for processing your information. For further information about your data protection rights and how to make a request, please see Your rights.

Your right to make a complaint

The Council tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate.

If you want to make a complaint you can contact us on:

Complaints Team
London Borough of Hounslow
Hounslow House
7 Bath Road

Data Protection Officer

The Council’s Data Protection Officer can be contacted by email at or by post at:

Information Governance Team
London Borough of Hounslow
Hounslow House
7 Bath Road

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect, visit the Information Commissioner’s website.

If you have any concerns regarding any privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow Cheshire

Telephone: 0303 123 1113 or 01625 545 745


A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is Z5761176. You can view our registration on the Information Commissioner's website.

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