Advice for private tenants

If you are a private tenant renting from a private landlord, you can call upon us for a wide range of advice and support.

Department for Communities and Local Government (DCLG) has published a guide "How to Rent" to help prospective and current tenants understand their rights and responsibilities when renting in the Private Rented sector.

Houses in Multiple Occupations

A House in Multiple Occupation (HMO) is a property where several people live and share facilities, but do not form a single household.  For example a bedsit, hostel, shared houses and flats.

Find out more about houses in multiple occupation on the GOV.UK website.

Accredited landlords scheme

The Landlord Accreditation Scheme will give tenants’ piece of mind that their chosen landlord has been vetted and trained. Aside from opportunities for training, there are a whole package of incentives to encourage landlords to sign up; most recently including significant reductions to tenancy deposit insurance schemes.

What your landlord must provide

Renting a safe home

Department for Communities and Local Government (DCLG) has published a guide "Renting a safe home" to help tenants to identify hazards or health risks, to work out whether a property is safe and to explain what to do if it is not.

Legal advice

  • Citizens Advice Hounslow offers free information and advice to help people resolve their housing issues.
  • Shelter is a registered charity that offers information and advice for all housing issues. Phone: 0808 800 4444.
  • Civil legal advice offers free confidential advice on all tenancy issues on: 0845 345 4345

Contact us

During our office hours from 9am until 5pm. Monday to Friday

Email the housing services team

Telephone: 020 8583 3842

In person at:

Housing Client Service
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB

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