The Register Office at Feltham Lodge remains open for prebooked appointments for births and notices of marriage and civil partnerships.
This will not affect the way we conduct death registrations as they will be still completed by telephone.
Following the provisions of the Coronavirus Act 2020 for the duration of the pandemic period, all deaths will be registered by telephone.
There will be no requirement for customers to attend our office in person.
There will be no requirement for relatives to collect the Medical Certificate of Cause of Death from the hospital, care home or GP. A scan of the signed certificate can be sent to the registrar directly at firstname.lastname@example.org
The green certificate for burial or cremation will be transmitted electronically to the crematorium or cemetery office. There is no basis in law for the mortuary or persons holding the body to require sight of the green Certificate for Burial or Cremation in order to release the body. The certificate is issued to allow the funeral to go ahead and no other purpose.
Please call 0208 583 2090 to confirm we have received the Medical Certificate of Cause of Death and book an appointment.
A death that has occurred in the London Borough of Hounslow must be registered within five days unless it has been referred to the coroner. Where the death has been referred to the coroner, it cannot be registered until the registrar has received written authority from the coroner.
All death registrations are by appointment only
Only qualified informants can register a death:
- a relative of the deceased
- a person present at the death
- the person arranging the funeral
- the occupier of the home or hospital.
- The Funeral Director (under the provisions of the Coronavirus Act 2020).
Documents you need to bring with you
If the death has been referred to the coroner, the coroner will send the paperwork required for the registration directly to the registrar.
It would also be useful for you to bring:
- the deceased's passport or birth certificate
- the deceased marriage or civil partnership certificate (if applicable)
- the deceased's medical card
- and a document with the deceased's usual address.
Please note that you are not legally required to bring these documents but if you do, it will ensure that the registration is completed accurately.
You will need to know the following information:
- the date and place of death
- the deceased's full name and surname (and the maiden surname if the deceased was a woman who had married or formed a civil partnership)
- the deceased's date and place of birth (town and county if born in the UK, and country if born abroad)
- the deceased's occupation and the name and occupation of their spouse or civil partner
- the deceased's last (usual) address
- whether the deceased was getting a pension or allowance from public funds
- and if the deceased was married or a civil partner, the date of birth of the surviving widow, widower or civil partner.
If English is not your first language, feel free to ask a friend or relative to come with you, but you must register the death in person.
Upon completion of the registration, you will receive a certificate for burial or cremation, which is known as the Green Form (unless the coroner has already issued an order for burial or a certificate for cremation) it should be taken to the funeral director so that the funeral can take place.
There is no basis in law for the mortuary or persons holding the body to require sight of the green Certificate for Burial or Cremation in order to release the body.
The certificate is issued to allow the funeral to go ahead and no other purpose.
If you have discovered an error in a death record, it may be possible to arrange for the entry to be corrected by means of a marginal note at the bottom of the entry. The type of correction required depends entirely on what information needs to be changed. Some errors can be authorised by the register office; others will require authorisation by the General Register Office.
There are statutory fees to consider any correction. This fee is payable to the Register Office at the time you submit the application and any documentary evidence required. Please note the statutory fees are for consideration of a correction and not the outcome. There is also a fee for each certificate requested that shows the correction note.
Consideration by Registrar/Superintendent Registrar of a correction application £75.00
Consideration by the Registrar General of a correction application £90.00
Tell Us Once
The registrar will offer you the Tell Us Once service, enabling you to inform multiple local and central government departments of the death in one contact.
A Certificate of Registration of Death (BD8) - this is for Social Security purposes only. If you are using the Tell us Once service the state pension will be informed automatically. If not, you will need to use this form to notify them of a change in circumstances. There is no charge for the death registration or the Tell Us Once service.
Short information video explaining the Tell Us Once Service
If you require death certificates, any number of these may be purchased on the day of registration for a cost of £11.00 each.
Customers who wish to register a death that occurred outside the London Borough of Hounslow should attend the register office of the borough or district in which the death occurred.
To search for a register office visit www.gov.uk/register-offices
We are unable at this time to offer a civil funeral service.
Order a death certificate
You can order a death certificate from us on line or by post, if the death occured in the London Borough of Hounslow.
You can apply in writing by sending us a letter with the full name and surname of the deceased and the date and place of death. Please ensure you include a contact telephone number, enclose your fee and a stamped address envelope
The fee for a death certificate is £11.00. Cheques or postal orders should be made payable to the London Borough of Hounslow.
All orders are processed approximately 10 workings days from receipt of application. Certificates are posted first class using the Royal Mail Postal Service (we do not charge for postage).We are currently unable to accept credit card telephone applications.
We are unable to provide certificates if you only have a volume and page number, quarter and district. These are the unique index reference for the General Register Office (GRO) and you should direct your application to them. www.gro.gov.uk
If the death occured outside the borough
You may order a certificate through the General Register Office for England and Wales. Please contact the General Register Office website or the local register office where the death was registered. Hounslow Register Office are unable to provide certificates if you only have a volume and page number, quarter and district. These are the unique index reference for the General Register Office (GRO) and you should direct your application to them.
Guidance and bereavement support
We understand that losing a loved one can feel overwhelming, especially if the death was sudden, untimely and unexpected. Over the coming weeks and months it may be helpful to get support from others.
Our guide aims to provide you with some resources to support you preparing for, or managing through, the bereavement process.
Cemeteries and Crematoriums
The cemetery service provides for burial of many faiths, religions and beliefs thereby reflecting the multicultural blend of Hounslow.
Email the register office team
Telephone: 0208 583 2090
Hounslow Register Office
38-40 Harlington Road West
When using a sat nav, house number must be used with postcode to locate us.
Nearest railway station: Feltham
Nearest underground station: Hatton Cross - Piccadilly line
Local buses 90,235,285,116,117,H26, 490
- Monday: 9am - 4.30pm
- Tuesday: 9am - 4.30pm
- Wednesday: 9am - 1pm closed in the afternoon
- Thursday: 9am - 4.30pm
- Friday: 9am - 4.30pm
Tell Us Once
Certificate ordering service - General Register Office
Funeral payments GOV.UK