Parking Permits: Frequently Asked Questions

I have registered online for a parking permit, but when I log in I can’t see any permits to choose from, what do I do?

This could be for any number of reasons:

  • Your address may not be eligible for a permit. Check the answer to question 1 of this FAQ.  
  • No permit has been applied for at this property in the past. Contact us.
  • The address does not fall within a Controlled Parking Zone (CPZ). Check the answer to question 1.
  • The address does not have a Zone allocated. Contact us.
  • The address may have been entered incorrectly. Start the application again and be careful entering the address.  

Contact us

If you need to contact the permits team, please email - hounslow.challenges@nsl.co.uk with your account username, full address and vehicle registration number and we will look into this for you.

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