Penalty Charge Notice (PCN) appeal process explained

I've received a PCN issued under the Traffic Management Act 2004 (Parking contraventions)

There are two types of PCN issued under this Act. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator.

For PCNs issued on-street you have 14 days to pay the discount, or if missed, a further 14 days to pay the full charge. If we receive a challenge within the discount period we will place the PCN on hold and then give you a further 14 days to pay at the discount, should your challenge be unsuccessful.

If after 28 days the PCN remains unpaid we will serve a Notice to Owner on the person we believe to be the owner of the vehicle (generally the DVLA registered keeper). This notice gives them 28 days to submit formal representations or pay. Any representations received at this stage are required by law to be considered by staff directly employed by the council.   

For PCNs issued by post the recipient has 21 days to pay at the discount, or if missed, a further seven days to pay the full charge. They also have 28 days to submit formal representations. Should we receive those representations within the discount period, we will give them a further 14 days to pay at the discount should those representations be unsuccessful.

For either PCN type, if the representations are rejected we will serve a Notice of Rejection on the person who made them, giving them 28 days to either pay or appeal to an independent adjudicator. Adjudicators are independent of the council and their decision is binding on both parties (subject to the possibility of a review, on very narrow legal grounds, and at the adjudicator’s discretion). An adjudicator may award costs if they feel that either party has behaved frivolously, vexatiously or wholly unreasonably. 

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