Pest control

There are three main areas of activity:

  • residential services: dealing with pests in residents’ own homes and gardens
  • enforcement services: dealing with pests reported at premises other than your own
  • commercial services: pest control and pest protection services available to businesses within the London Borough of Hounslow.

Pests we do treat:

  • rats
  • mice
  • squirrels
  • fleas
  • cockroaches
  • bedbugs
  • pharaoh ants
  • garden ants
  • wasps.

Pests we do not treat:

  • foxes
  • pigeons
  • textile pests (carpet and clothes moth etc)
  • pests of stored products
  • wood boring insects
  • bees.


Payment will be accepted on or before the first visit and may be made by cash, cheque, or credit or debit card.

Pests treated Are concessionary prices available?
Rats, fleas, bedbugs, cockroaches, Pharaoh ants YES - concessionary prices are available if the householder is in receipt of a qualifying benefit. See the information below on claiming reduced price services
Mice, squirrels, wasps, garden ants NO concessionary rates available for services to control these pests. Further information on charges can be downloaded from this page

Claiming reduced price services

The below pests can be provided at a reduced rate (equivalent to a discount of about 20%), where the householder receives one or more qualifying benefits at the time of service delivery.

  • fleas
  • bedbugs
  • cockroaches
  • and Pharaoh ants.

Please note that the householder is generally taken to mean the person registered for council tax at the property. Services to control rats can be provided free of charge where the householder receives one or more of the qualifying benefits listed below:

The full list of qualifying benefits is:

  • Disability Living Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit
  • Council Tax Benefit (not rebate)
  • Employment Support Allowance
  • Job Seeker's Allowance
  • Universal Credit.

Young residents who do not qualify for means testing are able to access concessionary rates if one of their parents or guardians are in receipt of means-tested benefits. Local community groups with an annual turnover less than £15k may also be offered concession rates.

Limit on free pest control services

Any household receiving a free rat treatment (due to receiving one of the qualifying benefits above), will only be able to claim one free rat treatment in any twelve-month period. If your pest problem recurs, within this period then a charge of 80% of the full rate applicable at the time will be required.

You can reduce the risks of pest re-infestation following treatment by following all the advice given by our pest control officers and contained in any leaflets given to you during treatment.