During office hours
Call us during the weekdays on 020 8583 5555 and select Option 2. The service is available Monday to Friday 9am to 5pm excluding bank holidays and Christmas closure.
Out of hours
If you are affected by unreasonable noise on a Friday or Saturday night, we can help.
This service is available:
- Friday night from 10pm to 4am
- Saturday night from 10pm to 4am.
If you have a problem during those hours, please call 020 8583 2222. We aim to contact at least 90% of complainants within 3 working days by letter, telephone or by visiting your property.
You will need to provide:
- your name
- telephone number
- details of where the noise is coming from
Your complaint is dealt with in complete confidence but in some cases it may be obvious to the person you are complaining about who has made the complaint.
When you make a complaint you will be sent a noise information pack. This will include:
- information on noise
- how we will deal with it
- and a log sheet for you to begin recording details of the noise problem.
It is very important that you fill out this form accurately as it will show us the extent of the problem and it will help us decide whether you are suffering a nuisance from the noise.
This is judged on a number of factors including:
- how often the noise occurs
- how long the noise lasts
- the time of day or night it occurs
- how the noise disturbs you
- and where it is coming from.
This information will be particularly important if formal or legal action has to be taken to resolve the noise problem. When we contact you we'll take details of your case and where possible a letter will be sent to the person making the alleged noise, to let them know that their behaviour and/or equipment has caused a complaint. Often this informal approach is enough to resolve the problem. In some cases we may wait for you to return your log sheet before taking any further action.
Keeping a log sheet
If your log sheets have not been returned within six weeks it will be assumed that the problem was either temporary or that the letter has resolved the situation and your case will be closed.
Once your log sheets have been returned we will assess your complaint from the information you have provided. If it is felt that a nuisance exists you will be contacted to discuss the possible options for further action. It is important that you co-operate fully with us to solve the noise problem. At any time during the investigation you can call us during office hours when the nuisance is happening to see if we can come out to witness it.
However, please remember we have a large number of cases and other commitments that may mean we are not always available.