Space Waye Reuse and Recycling Centre for residents

FAQs

Do I need to book an appointment to visit Space Waye?

Yes, an online booking system is now available for Space Waye Reuse and Recycling Centre, which will require visitors to book a slot for visits to the site from Monday 3 August 2020. To book an appointment, please click here. If you do not have a booking from 3 August 2020 you will not be able to enter the site.

What if I can’t book a slot online?

If for some reason you are unable to book online, you can give us a call on 0208 583 5555. However, we are expecting high call volumes, please be prepared to queue.

I have more than one type of waste; can I bring multiple types of waste?​

Yes, you can. However, due to COVID-19 measures, you will only be able to use the site in your 30-minute time slot, and staff cannot help with manual handling. Please only bring what you can lift and dispose of in your allocated time.

I don’t live in Hounslow, but I do live in one of the WLWA boroughs, can I still come to Space Waye Reuse and Recycling Centre?​

Yes, we are welcoming residents from other WLWA boroughs (Ealing, Harrow, Hillingdon, Brent and Richmond), but you will need to bring proof of residency (photo ID, utility bill).

What are the opening times for Space Waye Reuse and Recycling Centre?

Space Waye Reuse and Recycling Centre is open to the public Monday to Sunday, 8am-4pm. Last entry is between 3 to 3.30pm.

Do I need to bring proof of residence to Space Waye Reuse and Recycling Centre?​

Bring photo ID and utility bill (electricity, gas, council tax). The utility bill can be shown on a smartphone.

How should I sort my waste?​

To maximise the efficiency of your trip, sort waste into the following categories:

Green waste, textiles, lightbulbs, small electricals, large domestic electricals, TVs, refrigerators and freezers, non-recyclable (black bin waste), batteries (car), batteries (household), books, cardboard, hazardous household chemicals, fluorescent tubes, gas bottles, hardcore and rubble, mattresses, paint (and dry empty metal paint cans), plastics, scrap metal, used engine oil, wood and timber, fire extinguishers, cooking oil, bulky non-recyclable, bulky recyclable

Do I need to social distance? ​

Yes. You must stay at least 2 metres away from other residents, and site staff at all times. Site staff will not be able to assist you unloading

Do I need to double-bag my waste? ​

Waste does not need double bagging. Under current government guidance, you only need to double-bag kerbside waste if you have covid-19 symptoms. If you have covid-19 symptoms you need to isolate and should not be outside, including visiting Space Waye Reuse and Recycling Centre.

What if I miss my slot time? ​     

We are allowing residents to enter up to ten minutes after their slot time has finished. After this time, we are unable to admit residents and you will be required to re-book. Please note that all cars are required to vacate the premises after 15 minutes, no matter what time you arrive.

I am unable to make my slot. Can I change it to another time? ​

You are able to change the time and date of your slot, please click here or use the modify link in your confirmation email.

Please note you can change or cancel your slot up to 2 hours before the booked slot only. However, if you are unable to change your booking slot via confirmation email, then call 0208 583 5555 for further assistance, changes via telephone will need to be made the day before your booking slot.

Do I need to pay to dispose of my waste and recycling? ​

DIY waste and three or more mattresses are chargeable, for more information please see here

Do I have to come on my own? ​

No, but you must adhere to social distancing rules with anybody outside your party. Two people maximum from the same household are allowed in one vehicle.

I am planning to hire a car and don’t know the registration plate, what should I do?​

​You can type HIRE into the registration field box.

How far in advance can I book my slot? ​

We will be releasing booking slots two weeks in advance only. Please check back for new slots being released.

What if I need help unloading my waste? ​

You can bring someone you live with to help unload, but only bring what you can lift. Staff cannot assist you with manual handling.

What recycling can I bring? ​

Wood, green waste, glass bottles/jars, plastic bottles/pots/tubs/trays, metal, cans/tins, mattresses, lightbulbs, TVs and monitors, waste electricals, textiles (any condition – clean), batteries (car & household), books, paint, fridges/freezers, large appliances (white goods)

What waste is not accepted at Space Waye Reuse and Recycling Centre?

For details of all hazardous waste that is not accepted at Space Waye, please see here.

Can I use my van or my own van?

Yes, you do not need to book a slot. Enter site via Heron Way (Gate 3) until 2.45pm each day. Please check the site policy here section 'Households using a van or a car with a trailer'

Can I use a car with a trailer?

Yes, you do not need to book a slot. Enter site via Heron Way (Gate 3) until 2.45pm each day. Please check the site policy here section 'Households using a van or a car with a trailer'

​Can I bring my neighbours waste and recycling? ​

As long as you can lift the waste you are bringing to site, then it is okay to bring your neighbours waste and recycling. Please abide by social distance measures when collecting neighbour’s waste and make sure you wash your hands thoroughly. If your neighbours are showing symptoms, then do not take their waste and recycling.

What if I need to make multiple trips to Space Waye Reuse and Recycling Centre? ​

Unfortunately, due to the anticipated demand from residents we are limiting visits to two per day per resident, with a cap of three maximum for the week, for the foreseeable future. When we can amend this policy, we will announce this change.

I didn’t get a booking reference number.

​Your vehicle’s registration will act as a booking reference number, but you will also have received a confirmation email or SMS text.

I am self-isolating, can I come drop off my waste and recycling?

No. If you have experienced any COVID-19 symptoms or are self-isolating to protect other people, you cannot use the site. If you are self-isolating because you are vulnerable, we would advise against coming to Space Waye Household Reuse and Recycling Centre under government guidelines.

What waste is chargeable, how much is it and how do I pay?

  • Three mattresses
  •  If you bring a mix of waste (chargeable waste with non-chargeable waste), you will be charged as a whole
  • There is also a charge for DIY/construction and garden land scaping waste.

Please see here for more information.

What can I put in the black bag (non-recyclables) waste bin?

Please place non-recyclable plastics, CDs and DVDs, bulky waste and general household waste in the black bin.

Please do not include: textiles, wood, electricals (small and large domestic), fridges and freezers, lightbulbs and fluorescent tubes, batteries (car and household), green waste, asbestos, books, cardboard, hazardous chemicals, gas bottles, hardcore and rubble, mattresses, paint, recyclable plastics, scrap metal, TVs, engine oil and wood, tyres, cooking oil, fire extinguishers, gas bottles, hazardous household chemicals.

How do I know which bin to use?

There will be clear signs around Space Waye Reuse and Recycling Centre and if you need help, you can ask a member of staff by standing by your vehicle and raising your hand

What if I need to change the vehicle, I am bringing to Space Waye Reuse and Recycling Centre?

Please email spacewaye@hounslow.gov.uk stating your booking reference number to let us know the change of registration, providing as much notice as possible to prevent any issues accessing the site.

How does the bookings system manage my data?

The booking system is managed by West London Waste Authority, for information on data protection, please see here.

 

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