Garden waste collections 2022/23

FAQs (Frequently Asked Questions)

When can I sign up? 

Sign up by visiting the Garden Waste web page

From this year, we are not offering Garden Waste sacks to new subscribers and you will receive a 240-litre brown bin. Sacks will only be available if a property is exempt from having a wheeled bin or if there is a specific reason. In this circumstance please call our contact centre on 020 8583 5555 to discuss.

We will deliver your bin(s) or two sacks within ten working days - however at peak times this may be delayed. You can start using the service after 10 working days. 

 

How long does the service last for? 

This is an annual subscription that runs from 1 April to 31 March each year. You will need to sign up by 1 April each year to get your full 12-month subscription. If you sign up after 1 April, the subscription will continue to end on 31 March. You can subscribe in early February for service commencing from 1 April. 

How much does it cost? 

The service costs £55.00 per year per bin for a 240-litre brown bin or two heavy duty 90 litre sacks. This equates to £2.20 per collection. The £55.00 is required at sign up and covers 1 April 2022 to 31 March 2023. Residents that are eligible for Council Tax Reduction will receive a 50% discount, this will be checked by the Waste and Recycling team.

 

Has the price increased for 2022/23? 

No, the price has remained the same as 2021/22. Our Garden Waste subscription cost is benchmarked against neighbouring boroughs who offer a similar service. This is to ensure we continue to provide value for money for our residents. 

 

Are Garden Waste collections recycled? 

Yes, all Garden Waste in Hounslow is collected and taken to purpose-built sites where it is turned into a compost through a process called open windrow composting. The six-week process allows the green waste to breakdown naturally in the presence of oxygen. This creates a high-quality compost that is certified to the PAS100 quality standard. 

 

How does the renewal process work? 

The person registered as the subscriber will be contacted directly to remind them that their annual subscription is due to end. They will be provided with instructions on how to renew or cancel their subscription. 

 

How can I pay for this service? 

New subscribers can pay with all major credit and debit cards with the exception of American Express. 

 

Can I buy more than one bin or additional sacks? 

Yes, if you require additional capacity you can subscribe to more than one 240-litre brown bin. This will cost £55.00 – the cost of an additional subscription. If you are using sacks and require more capacity, you will need to swap to a wheeled bin collection as we do not offer additional sack subscriptions. The bin or sacks need to be easily accessible by the crew and must not block the public highway. Please note that this service is not for use by commercial premises. 

 

Why can't I have two sack subscriptions? 

From this year, we are not offering Garden Waste sacks to new subscribers. We previously have offered sacks as an alternative for households that do not have sufficient space to store a 240-litre brown bin. We believe that if you have space to store more than two sacks you should have space to store a 240-litre bin, for Health and Safety reasons this is our preferred collection type. Therefore we do not allow two sack subscriptions, if you require additional capacity you will need to swap to a bin collection.

 

If I have lost my sacks, can I order more sacks? 

  • If you have lost your Garden Waste sacks, you should contact recycling@hounslow.gov.uk  We only permit a maximum of two sacks per household.  

  • If you require more capacity, you may need to swap to a bin collection. 

 

How frequent will the collections be? 

Garden Waste collections will be made fortnightly throughout the whole year, except for two weeks over the Christmas period. Specific dates will be provided closer to the time. Even with this two week break you will receive a total of 25 collections a year if you subscribe from 1 April. 

 

When is my collection day? 

Your Garden Waste is collected fortnightly on the same day as your recycling but on the alternate week to your general rubbish collection. You can check your collection day using the 'Collection Day Finder' 

 

Will my collection day change? 

No, your collection day will stay the same. If there ever is a change, we will give you plenty of notice for this. 

 

How many sacks can I place out for collection? 

You can place out one or two sacks as you wish on your collection. No more than two sacks will be collected on a collection day.

 

How soon will I receive my bin or sacks? 

We aim to deliver your bin (or sacks) within ten working days. This may take longer during peak times. If you have ordered a bin, please ensure you have enough space within your property boundary for it to be safely delivered. We will not leave a bin on the public highway. If there is no room within your property boundary to leave the bin, it will not be delivered to you and we will contact you again to discuss alternative options. 

 

Do I need to be at home for the delivery of the bin or sacks? 

No, you do not need to be at home for the delivery of your bin (or sacks). The delivery crew will leave the bin (or sacks) in your front garden or driveway. 

 

What can go in my bin or sack? 

You can put the following items into your brown Garden Waste bin (or sacks): 

  • Leaves and prunings 

  • Small branches (diameter no thicker than 2cm) 

  • Flowers and plants 

  • Grass cuttings 

  • Hedge clippings 

  • Most weeds (except Japanese Knotweed and noxious weeds) 

  • Windfall fruit from own garden 

  • Bedding shavings (hay, straw and sawdust) for vegetarian pets only – more info on pet bedding and waste

 

What cannot go in my bin or sack? 

Please do not put any of the following items into your brown Garden Waste bin (or sacks): 

  • General waste 

  • Food waste 

  • Rubble 

  • Soil or turf 

  • Large branches (diameter thicker than 2cm) 

  • Plastic flowerpots and trays 

  • Sharp objects 

  • Japanese Knotweed or noxious weeds 

 

Can I leave additional waste next to my bin? 

No - please do not leave any waste next to or on top of your bin (or sacks) as this will not be collected. Your bin should be presented with the lid closed, we will not collect your bin with an open lid for health and safety reasons. If you are regularly generating more Garden Waste than you have capacity for you may wish to consider ordering an additional bin. 

Sacks should not have hedge trimmings or branches preventing the safe handling or the safe carrying of the sack to the collection vehicle. If this does happen we will not collect your Garden Waste.

 

What if my bin or sacks get lost, damaged or stolen? 

You will need to email recycling@hounslow.gov.uk and we will arrange for a new bin (or sacks) to be delivered. Charges may apply to have your bin or sacks replaced. Please ensure the old damaged bin or sack(s) are presented at the front of your property and clearly visible from the road for collection. 

 

What if your crew has lost/damaged my bin - will you replace it? 

The collection crew will report any instances of bins being damaged or falling into the waste truck. We will then replace your lost or damaged bin free of charge within ten working days. 

 

I have steps leading up to my property, can I still receive a bin? 

Yes, we allow residents to sign up for a 240-litre bin if the bin can be placed at the bottom of the stairs for collection. Our collection team will not collect your bin if they have to take it up and down steps due to health and safety reasons. Sacks will be available if a property is exempt from having a wheeled bin or if there is a specific reason. In this circumstance please call our contact centre on 020 8583 5555 to discuss.

 

Can I spray/sticker/paint my door number on my bin? 

Yes, you can personalise your bin in this way in order for it to be identifiable to your address. 

 

My bin / sacks have not been collected, why? 

There are several reasons why your bin or sacks may not have been collected: 

  • Your first collection will take place after 10 working days from subscribing to the service. 

  • You may not have presented your bin or sacks correctly.  Your bin or sacks should be presented within 1 metre from the entrance to your property by 7am on your collection day. 

  • Your bin or sacks may contain material that is not accepted as part of the Garden Waste service, or the bin itself might be too heavy to move - please check the website for more information about material that can be put into your Garden Waste bin or sacks. 

  • We may have missed your collection - you should report this online after 5pm on your collection day. This needs to be reported within 24 hours for us to be able to organise a remedial collection.  

 

What happens if I decide not to renew my bin / sacks? 

If you choose not to renew your subscription, your bin or sacks will remain at your property but will no longer be collected. Please contact recycling@hounslow.gov.uk to organise a collection of your unwanted Garden Waste bin. We will not collect Garden Waste sacks and we ask for you to either repurpose these or dispose of them yourself. If you change your mind at a later date and wish to reinstate the service you can resubscribe 

 

If I pay for the service then change my mind, can I get a refundbe? 

If you choose to cancel the service within 14 days of subscribing (cooling off period) to the service, you will receive a full refund. After this 14-day cooling off period we do not offer refunds. 

 

If I need extra or less capacity once my service has commenced, how I can arrange this? 

If you require additional capacity, you can sign up for an additional subscription for a Garden Waste bin at a cost of £55.00. However, we cannot give refunds on bins (or sacks) that are no longer wanted (unless it is within the 14 day cooling off period). For any questions on this please email recycling@hounslow.gov.uk  

 

Can I share my bin or sacks with my neighbour? 

Yes, this is possible however the bin/s (or sacks) need to be kept and presented at the premises of the property that has paid for the service. Our collection team will not be able to collect from another address. We will also only be able to correspond with the individual registered as the subscriber. 

 

I live in a flat, can I subscribe to the service?

Yes, if the garden is managed and maintained by you (or a group of residents) and you have access to a front Garden where the bin will be presented for collection, you should be able to sign up for the Garden Waste Service. Please contact our call centre to discuss and to find out whether your property is eligible on 020 8583 5555.

 

Do I need to present my bin or sacks for collection every fortnight? 

No, you can present your Garden Waste for collection on your assigned collection day as frequently or infrequently as desired, however the annual cost of the service is the same. 

 

Can I take my bin or sacks with me if I move within the Borough? 

Yes, you can as long as it is within the geographical area of the Borough.  You will need to contact us to notify us of the new property address so that we can update our collection schedules. If you cannot take the bin to the new property, we will then deliver a new bin for you if you are still subscribed to the service. 

 

Is there a weight limit for waste I can place in my bin? 

Yes, the weight of your bin must not exceed 50kg. Please do not overload your bin (or sacks), if they are deemed too heavy they will not be collected. Please refer to the list of items that can and cannot be placed in your bin or sacks. If you are still regularly producing too much waste, you may wish to consider purchasing an additional bin. 

 

Where should I present my Garden Waste bin or sacks for collection? 

Please present your bin (or sacks) as close to the edge of your property (by the gate) as is safely practical, i.e. the nearest point to the collection vehicle. You must not leave your bin (or sacks) on the public highway - they must remain within your property boundary but clearly visible from the road. 

 

Reporting Problems 

Residents can report a problem with their collection by: 

Report a missed bin online

A missed collection report will not be accepted until after 5pm on the day of collection - once drivers' reports have been checked. This is to avoid sending vehicles back unnecessarily or taking reports when crews may still be working. 

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