Coronavirus advice, support and Community Hub

Latest on keeping safe, accessing support and local services

Community Hub

We know there are many people in Hounslow who want to help in the effort to support our most vulnerable residents as we try to manage the spread of coronavirus. The Hounslow Community Hub is here to harness that fantastic community spirit, and ensure the borough’s most at risk and isolated people receive the food supplies they need and other essential support, which may range from befriending to more complex care. 

The priority of the Hub for now is to protect the most isolated and vulnerable individuals identified and contacted by the NHS to be ‘shielded’. These residents have serious long-term health conditions and it’s vital we ensure there are support networks in place to so they’re looked after. The Hub is also there for anyone else vulnerable and isolated who may not have been contacted by the NHS.      

The Council will be working with voluntary and community partners, businesses and local volunteers to make sure these people are kept well and safe.

Get help

If you or someone you know needs this urgent support, please contact 020 7084 9697 or Please do not contact the Hub unless urgent help is required for someone isolated and vulnerable with no other support network.

For all medical enquiries please continue to contact the NHS on

General information on coronavirus, Council services, wider support and other ways to help is available on the Council’s ‘coronavirus advice’ web page, or contact our call centre 020 8583 2000.

Who is the Hub for?

If you or someone you know has been contacted by the NHS as being classed as at serious risk, please contact the Community Hub and we will support you – call 020 7084 9697 or email We are also reaching out to these people ourselves as the NHS updates us on who they are.

Please also contact the Hub if you or someone you know are isolated and vulnerable and have no other support, and you’re not sure if the NHS has been in contact.

This Hub is not for those experiencing symptoms of coronavirus or know someone who is. If you are experiencing symptoms, do not leave your home. This includes if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Use the 111 online coronavirus service to find out what to do.

Advice on shielding and protecting the extremely vulnerable

The Government are advising people that have been identified as extremely vulnerable to protect themselves against Covid-19 by ‘shielding’ for at least 12 weeks.

This means that adults and children deemed to be at high risk of severe illness from coronavirus because of underlying health conditions should minimise interaction by staying at home at all times and avoiding any face-to-face contact to prevent being exposed to the virus.

Information on what you can do to, if you've been identified as a vulnerable person.

Local places delivering food

We know there will be people who are not classed as seriously vulnerable, so not able to access support from the Hub at this time, but still want help with getting food.

Here’s a list of local and regional businesses that are delivering food.

How vulnerable residents can receive a supermarket delivery slot

Households registered with the Government as ‘extremely vulnerable’ are given priority to delivery slots in many supermarkets. To keep you safe and staying home, we've published information about home delivery options from some of the large supermarket chains, once you have completed the registration

Food banks 

Information about local food banks, where they are and what’s available. 



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