Coronavirus advice, support and Community Hub

Latest on keeping safe, accessing support and local services

Community Support Hub

We know there are many people in Hounslow who want to help in the effort to support our most vulnerable residents as we try to manage the spread of coronavirus. The Hounslow Community Support Hub is here to harness that fantastic community spirit, and ensure the borough’s most at risk and isolated people receive the food supplies they need and other essential support, which may range from befriending to more complex care. 

The priority of the Hub for now is to protect the most isolated and vulnerable individuals identified and contacted by the NHS to be ‘shielded’. These residents have serious long-term health conditions and it’s vital we ensure there are support networks in place to so they’re looked after. The Hub is also there for anyone else vulnerable and isolated who may not have been contacted by the NHS.      

The Council will be working with voluntary and community partners, businesses and local volunteers to make sure these people are kept well and safe.

Get help

If you or someone you know needs this urgent support, please contact 020 7084 9697 or Please do not contact the Hub unless urgent help is required for someone isolated and vulnerable with no other support network.

For all medical enquiries please continue to contact the NHS on

General information on coronavirus, Council services, wider support and other ways to help is available on the Council’s ‘coronavirus advice’ web page, or contact our call centre 020 8583 2000.


Thank you for wanting to help out – it’s through generous people, businesses and organisations like you that we’ll make sure Hounslow’s most vulnerable are looked after.

Please fill out this form which takes some basic details about yourself, how much time you can offer and what tasks you feel best suited to. Your information will be kept confidential and comply with all GDPR regulations.

Volunteer to help

Information on other ways to help and look out for people as well as advice for volunteering, is available here.

Who is the Hub for?

If you or someone you know has been contacted by the NHS as being classed as at serious risk, please contact the Community Hub and we will support you – call 020 7084 9697 or email We are also reaching out to these people ourselves as the NHS updates us on who they are.

Please also contact the Hub if you or someone you know are isolated and vulnerable and have no other support, and you’re not sure if the NHS has been in contact.

There is lots of wider support out there, and you can find out about that – whether you want help, or want to help - here.

This Hub is not for those experiencing symptoms of coronavirus or know someone who is. If you are experiencing symptoms, do not leave your home. This includes if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Use the 111 online coronavirus service to find out what to do.

Local places delivering food

We know there will be people who are not classed as seriously vulnerable, so not able to access support from the Hub at this time, but still want support with getting food.

Here’s a list of local and regional businesses that are delivering food.

Food banks 

Information about local food banks, where they are and what’s available. 

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