Help and support when you need it

Help and support when you need it

Improving quality of life to reduce the need for care and hospital admissions, while making sure there is high quality care and support for those who need it. Keeping vulnerable adults safe.

Red tickAdvice and information for people looking for care services has been improved including through the CarePlace website.


Red tickServices and support for people with learning disabilities and dementia, and their carers, have been improved.


Red tickSupport for elderly, isolated and vulnerable residents has been improved by a new integrated service that has introduced a home care service and also achieved 46% savings.


Red tickStrengthened safeguards have helped vulnerable people to continue living in their own homes.


Red tick36 apartments for older and disabled people have opened in Isleworth.


Red tick94 apartments in Feltham with facilities for people with dementia and learning disabilities are planned.


Red tickPeople have been given greater choice and control over the care services they receive. More than 1,000 residents now get direct payments.


Red tickA new community recovery service provides rehabilitation and reablement support to older people and people with physical disabilities.


Red tick94% of care and support service users said they feel safe.


Red tick89% of people are satisfied with their care and support.


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