We are open Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.
Emergencies
If someone is in danger call 999.
Council tenants: request an emergency housing repair.
Contacting a service
The quickest and easiest way to contact us about a service is online.
If a service isn't listed or you're not sure who to speak to, you can email customer services at customerservice@hounslow.gov.uk or call 020 8583 2000.
For emergencies outside normal opening hours only, please call 0208 583 2222.
Read about benefits you can get and how to apply.
You can also submit a benefits enquiry form or call 020 8583 4242.
Guidance on business rates, relief and how to pay.
To contact us, send a business rates enquiry form or phone 020 8583 5708.
Check our guide to Council Tax guide and getting support.
You can also submit Council Tax enquiries online or call 020 8583 4242.
You may be able to find the information you need in our housing section.
If you have other questions, you can email:
- general housing queries to customerservicecentre@hounslow.gov.uk
- non-emergency housing repairs queries to repairs.team@hounslow.gov.uk
- feedback to complaints.team@hounslow.gov.uk
- caretaking and grounds maintenance quesries to customerservices@hounslow.gov.uk
For repairs and tenancy issues, including emergency repairs, you can phone 020 8583 4000.
You may be able to find the information you need in our parking section. We do not discuss parking tickets by phone, but you can appeal a parking ticket online.
You can pay a parking fine on our automated payment service by calling 020 8583 2000.
Find out about how to apply, search for applications and regulations in our planning section.
If you have any planning questions, call 020 8583 2000 and select Option 7.
Link to web content to request a service: street issues or environment
Environment and Street Services questions- 020 8583 5555.
Check our waste and recycling section.
Send your questions about recycling or waste by email to customerservices@hounslow.gov.uk.
Visiting us
Get access to services and support in your area at one of our Community Hubs.
Our address
London Borough of Hounslow
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB
Hounslow House is open from 9am to 5.30pm Monday to Friday. The reception desk closes at 5pm.
Coffee Republic on the ground floor of Hounslow House is open from 8am to 2pm Monday to Friday.
Making a complaint
If you would like to make a complaint about a service you have requested, please read our guidance on how to make a formal complaint.
